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dc.contributor.authorFreathy, Paul-
dc.contributor.authorO'Connell, Frank-
dc.description.abstractChanges within the air transport sector have required many European airports to either develop or expand their commercial activities. Strategies have included the expansion of retail space, a broadening of the tenant and merchandise mix and the development of a passenger segmentation strategy. This paper explores the efficacy of this approach by identifying the behaviour of different passenger segments while in an international airport. Using a framework of strategic market segmentation, it identifies how travellers allocate their time having entered 'airside' and details any purchases made. Using observational research and a face to face quantitative survey, 301 passengers were tracked and interviewed. Through a broad based, a priori form of segmentation, significant differences in shopping behaviour are identified. Such findings assist with the development of the airport's commercial strategy and allow a number of observations to be made about the value of market segmentation from both a theoretical and managerial perspective.en_UK
dc.publisherTaylor and Francis-
dc.relationFreathy P & O'Connell F (2012) Spending time, spending money: passenger segmentation in an international airport, International Review of Retail, Distribution and Consumer Research, 22 (4), pp. 397-416.-
dc.rightsThis item has been embargoed for a period. During the embargo please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study. This is an Author's Accepted Manuscript of an article published in The International Review of Retail, Distribution and Consumer Research, Volume 22, Issue 4, 2012 copyright Taylor & Francis, available online at:
dc.subjectCommercial Strategyen_UK
dc.subjectConsumer Behaviouren_UK
dc.subjectMarket Segmentationen_UK
dc.titleSpending time, spending money: passenger segmentation in an international airporten_UK
dc.typeJournal Articleen_UK
dc.rights.embargoreasonPublisher requires embargo of 18 months after formal publication.-
dc.citation.jtitleInternational Review of Retail, Distribution and Consumer Research-
dc.type.statusPost-print (author final draft post-refereeing)-
dc.contributor.affiliationMarketing and Retail Division-
dc.contributor.affiliationDublin Airport Authority-
Appears in Collections:Marketing and Retail Journal Articles

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