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Appears in Collections:Marketing and Retail Journal Articles
Peer Review Status: Refereed
Title: Towards an Evaluation Framework for Inclusive Technological Innovation in Social and Health Care Services
Author(s): Wilson-Nash, Carolyn
Pavlopoulou, Ismini
McCabe, Louise
Gibson, Grant
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Keywords: inclusive innovation
service innovation
social care
care home
Issue Date: Jun-2024
Date Deposited: 29-Apr-2024
Citation: Wilson-Nash C, Pavlopoulou I, McCabe L & Gibson G (2024) Towards an Evaluation Framework for Inclusive Technological Innovation in Social and Health Care Services. <i>Journal of Business Research</i>, 179.
Abstract: With the COVID-19 pandemic came an influx of digital technologies introduced into the care home sector. Many care homes were not ready for digital changes, and subsequently, the inclusivity of these innovations was variable. We develop a holistic evaluation framework to assess the inclusivity of service innovations, including the well-being of care home residents and employees. We adopt a mixed methods approach using the ‘non-adoption, abandonment, and challenges to scale-up, spread, and sustainability - complexity assessment toolkit’ (NASSS-CAT) to evaluate the introduction of tablet computers into care homes across Scotland and assess the inclusivity of the innovation. The paper offers a theoretical synthesis by indicating how the seven dimensions of the NASSS-CAT can evaluate the six stages of the ladder of inclusive innovation. Results specify how the care home sector could be more inclusive of its residents and staff by co-creating innovation, developing staff training, and supporting the well-being/activities coordinators.
DOI Link: 10.1016/j.jbusres.2024.114704
Rights: This is an open access article distributed under the terms of the Creative Commons CC-BY license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. You are not required to obtain permission to reuse this article. To request permission for a type of use not listed, please contact Elsevier Global Rights Department.
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