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Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: Ethics of care and co-worker relationships in UK banks
Author(s): Laaser, Knut
Bolton, Sharon C
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Keywords: co-worker relationships, ethic of care, electronic performance monitoring, bank work
performance management
financial services
target setting
Issue Date: Nov-2017
Citation: Laaser K & Bolton SC (2017) Ethics of care and co-worker relationships in UK banks. New Technology, Work and Employment, 32 (3), pp. 213-227.
Abstract: Utilising an analytical framework based on an ethics of care approach, this article examines the changing nature of co-worker relationships in UK banks under the rise of performance management practices. It illustrates that with the implementation of performance management practices in general, and electronic performance management monitoring in bank branches in particular, co-worker relationships have become increasingly objectified, resulting in disconnected and conflict-ridden forms of engagement. The analysis reveals the multi-layered and necessarily complex nature of co-worker relationships in a changing technologically driven work environment and highlights the possibilities for people to defend the capacity to care for others from the erosive tendencies of individualized processes.
DOI Link: 10.1111/ntwe.12099
Rights: This item has been embargoed for a period. During the embargo please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study. This is the peer reviewed version of the following article: Laaser, K. and Bolton, S. (2017), Ethics of care and co-worker relationships in UK banks. New Technology, Work and Employment, 32: 213–227, which has been published in final form at This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.

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