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Appears in Collections:Economics Journal Articles
Peer Review Status: Refereed
Title: Giving voice to the silent: a framework for understanding stakeholders' participation in socially-oriented initiatives, community-based actions and humanitarian operations projects
Author(s): de Camargo, Jose Alberto
Mendonca, Paulo Sergio Miranda
de Oliveira, Jorge Henrique Caldeira
Jabbour, Charbel Jose Chiappetta
Jabbour, Ana Beatriz Lopes de Sousa
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Keywords: Compassionate operations management
Socially-oriented projects
Humanitarian projects
Social Project Management
Theory of Stakeholders
Issue Date: Dec-2019
Date Deposited: 23-Feb-2017
Citation: de Camargo JA, Mendonca PSM, de Oliveira JHC, Jabbour CJC & Jabbour ABLdS (2019) Giving voice to the silent: a framework for understanding stakeholders' participation in socially-oriented initiatives, community-based actions and humanitarian operations projects. Annals of Operations Research, 283, pp. 143-158.
Abstract: Under the umbrella of compassionate operations management theory (Sarkis, in Int J Prod Econ 139(2):359–365,2012) and stakeholder theory, the aim of this article is to propose a comprehensive framework to unlock stakeholders’ voice in socially-oriented projects (for example, social responsibility, community and humanitarian projects). The framework developed in this work aims to assist managers to measure the level of engagement of stakeholders during socially-oriented projects’ execution. It may allow better accountability, transparency and stakeholder satisfaction. For this purpose, the study seeks to explore key concepts and ideas about participatory management in socially-oriented projects, and Freeman’s (Strategic Management: a stakeholder approach. Pitman, Boston, 1984) stakeholder theory, in addition to essential principles of the AA1000 framework. It is therefore a piece of conceptual research based on the proposal of a framework. This framework could in the near future be applied to organizations that need to expand their level of awareness of stakeholders’ satisfaction during the execution of organizational social responsibility and humanitarian project management they finance. It makes possible to understand the level of involvement of stakeholders. It is expected that the contributions made will be useful for researchers to propose new studies to improve the indicators presented here, as well as allow future studies to apply these indicators in social projects and in humanitarian initiatives.
DOI Link: 10.1007/s10479-017-2426-2
Rights: This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (, which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
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