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dc.contributor.authorde Camargo, Jose Albertoen_UK
dc.contributor.authorMendonca, Paulo Sergio Mirandaen_UK
dc.contributor.authorde Oliveira, Jorge Henrique Caldeiraen_UK
dc.contributor.authorJabbour, Charbel Jose Chiappettaen_UK
dc.contributor.authorJabbour, Ana Beatriz Lopes de Sousaen_UK
dc.description.abstractUnder the umbrella of compassionate operations management theory (Sarkis, in Int J Prod Econ 139(2):359–365,2012) and stakeholder theory, the aim of this article is to propose a comprehensive framework to unlock stakeholders’ voice in socially-oriented projects (for example, social responsibility, community and humanitarian projects). The framework developed in this work aims to assist managers to measure the level of engagement of stakeholders during socially-oriented projects’ execution. It may allow better accountability, transparency and stakeholder satisfaction. For this purpose, the study seeks to explore key concepts and ideas about participatory management in socially-oriented projects, and Freeman’s (Strategic Management: a stakeholder approach. Pitman, Boston, 1984) stakeholder theory, in addition to essential principles of the AA1000 framework. It is therefore a piece of conceptual research based on the proposal of a framework. This framework could in the near future be applied to organizations that need to expand their level of awareness of stakeholders’ satisfaction during the execution of organizational social responsibility and humanitarian project management they finance. It makes possible to understand the level of involvement of stakeholders. It is expected that the contributions made will be useful for researchers to propose new studies to improve the indicators presented here, as well as allow future studies to apply these indicators in social projects and in humanitarian initiatives.en_UK
dc.relationde Camargo JA, Mendonca PSM, de Oliveira JHC, Jabbour CJC & Jabbour ABLdS (2019) Giving voice to the silent: a framework for understanding stakeholders' participation in socially-oriented initiatives, community-based actions and humanitarian operations projects. Annals of Operations Research, 283, pp. 143-158.
dc.rightsThis article is distributed under the terms of the Creative Commons Attribution 4.0 International License (, which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.en_UK
dc.subjectCompassionate operations managementen_UK
dc.subjectSocially-oriented projectsen_UK
dc.subjectHumanitarian projectsen_UK
dc.subjectSocial Project Managementen_UK
dc.subjectTheory of Stakeholdersen_UK
dc.titleGiving voice to the silent: a framework for understanding stakeholders' participation in socially-oriented initiatives, community-based actions and humanitarian operations projectsen_UK
dc.typeJournal Articleen_UK
dc.citation.jtitleAnnals of Operations Researchen_UK
dc.type.statusVoR - Version of Recorden_UK
dc.contributor.affiliationUniversity of Sao Pauloen_UK
dc.contributor.affiliationUniversity of Sao Pauloen_UK
dc.contributor.affiliationUniversity of Sao Pauloen_UK
dc.contributor.affiliationUniversity of Strathclydeen_UK
rioxxterms.typeJournal Article/Reviewen_UK
local.rioxx.authorde Camargo, Jose Alberto|en_UK
local.rioxx.authorMendonca, Paulo Sergio Miranda|en_UK
local.rioxx.authorde Oliveira, Jorge Henrique Caldeira|en_UK
local.rioxx.authorJabbour, Charbel Jose Chiappetta|0000-0002-6143-4924en_UK
local.rioxx.authorJabbour, Ana Beatriz Lopes de Sousa|en_UK
local.rioxx.projectInternal Project|University of Stirling|
Appears in Collections:Economics Journal Articles

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