|Appears in Collections:
|Psychology Journal Articles
|Peer Review Status:
|Comparison of face-to-face and video-mediated interaction
Anderson, Anne H
|computer-supported cooperative work
|O'Malley C, Langton S, Anderson AH, Doherty-Sneddon G & Bruce V (1996) Comparison of face-to-face and video-mediated interaction. Interacting with Computers, 8 (2), pp. 177-192. https://doi.org/10.1016/0953-5438%2896%2901027-2
|A series of experiments are reported in which pairs of subjects performed a collaborative task remotely and communicated either via video and audio links or audio links only. Using the same task (the ‘map task'), Boyle et al. (1994) found clear benefits of seeing the face compared with audio-only co-present interaction. Pairs who could see each other needed to say less to achieve the same level of performance as pairs who could only hear each other. In contrast to these findings, in all three experiments reported here, users of video links produced longer and more interrupted dialogues than those who had audio links only, although there were no differences in performance. Performance was affected when the video links were of low bandwidth, resulting in transmission delays. The drop in accuracy was correlated with a significant increase in levels of interrupted speech. We also compared the structure of dialogues and the use of gaze in high-quality video-mediated communication with those produced in face-to-face co-present interactions. Results show that both face-to-face and video-mediated speakers use visual cues to check for mutual understanding. When they cannot see each other such checks need to be conducted verbally, accounting for the length effect in dialogues. However, despite using visual cues in the same way as face-to-face speakers, video does not provide the same advantage of shorter and less interrupted dialogues. In addition, users of video gaze far more overall than face-to-face speakers. We suggest that when speakers are not physically co-present they are less confident in general that they have mutual understanding, even though they can see their interlocutors, and therefore over-compensate by increasing the level of both verbal and nonverbal information.
|The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.
|Fulltext - Published Version
|Under Permanent Embargo Request a copy
Note: If any of the files in this item are currently embargoed, you can request a copy directly from the author by clicking the padlock icon above. However, this facility is dependent on the depositor still being contactable at their original email address.
This item is protected by original copyright
Items in the Repository are protected by copyright, with all rights reserved, unless otherwise indicated.
The metadata of the records in the Repository are available under the CC0 public domain dedication: No Rights Reserved https://creativecommons.org/publicdomain/zero/1.0/
If you believe that any material held in STORRE infringes copyright, please contact firstname.lastname@example.org providing details and we will remove the Work from public display in STORRE and investigate your claim.