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Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: Stakeholder dialogue and organisational learning: changing relationships between companies and NGOs
Author(s): Cook, Joanne Marie
Burchell, Jon
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Keywords: Social responsibility of business.
International business enterprises
Industrial management Moral and ethical aspects
Issue Date: Jan-2008
Date Deposited: 8-May-2009
Citation: Cook JM & Burchell J (2008) Stakeholder dialogue and organisational learning: changing relationships between companies and NGOs. Business Ethics: A European Review, 17 (1), pp. 35-46.
Abstract: This article presents a critical examination of the process of stakeholder dialogue in the Corporate Social Responsibility (CSR) field. It utilises data from a three-year research project into stakeholder dialogue processes to discuss three central themes: first, what is meant by the term ‘dialogue’, both from a theoretical perspective and from its practical application within CSR; second, the challenges of creating effective dialogue; and third, measuring and assessing the potential outcomes of dialogue. In providing a critical overview of these themes, the article examines the nature of organisational learning through stakeholder engagement and dialogue. It questions the motives behind engagement in dialogue and highlights some of the potential challenges for organisational learning posed by opting for a stakeholder dialogue approach. It argues that organisations engaging in stakeholder dialogue must have a clear understanding of the implications of undertaking a dialogue process and have a long-term perspective regarding the outcomes and learning likely to emerge from it. While stakeholder dialogue may produce significant results, it is argued, many of these may be difficult to quantify on a short-term basis.
DOI Link: 10.1111/j.1467-8608.2008.00518.x
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