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Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: 'The machine should fit the work': Organisation and Method and British approaches to new technology in business
Author(s): Guerriero Wilson, Robbie
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Keywords: computerization
information resources management
‘Organisation and Method’
United Kingdom
Organizational effectiveness Case strudies
Administrative agencies Management Case studies
Industrial productivity Case studies
Information technology Great Britain
Issue Date: Dec-2008
Date Deposited: 20-Mar-2009
Citation: Guerriero Wilson R (2008) 'The machine should fit the work': Organisation and Method and British approaches to new technology in business. History and Technology, 24 (4), pp. 321-333.
Abstract: ‘Organisation and Method’ (O&M) was a discipline promoted in Britain in the first half of the twentieth century as a way of improving the efficiency of administrative enterprises. O&M practitioners were influential actors in the implementation of various information technologies in British businesses. When computers became the new technology, their introduction was seen as a natural adjunct to O&M work. The O&M practitioners understood the connections between the individual tasks to be done, the final outcome desired, and the technologies available. The practice of organizational ‘insiders’ acting as the dedicated mediators of technological introduction resulted in some remarkable successes in computer introduction in Britain in those years. Eventually the O&M approach would be superseded by purely technical experts, arguably to the detriment of user satisfaction.
DOI Link: 10.1080/07341510802044702
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