The utilisation of artificial intelligence algorithms in the learning and development system by human resources management practitioners: in the UAE government sector

Abstract

This study, grounded in seven years of experience within a UAE government organisation, investigates how AI-algorithms are used in Learning and Development Systems (L&DS) to impact HR Management Practitioners’ (HRMPs) knowledge, skills, and experiences (KSE), while also identifying related challenges and responses. Findings from qualitative interviews reveal varied understandings of AI among HRMPs—some seeing it as a tool, others as a decision-maker—while algorithms are often perceived as mysterious. Challenges such as disjointed systems, multi-screen interfaces, and slow operations are largely attributed to the basic-level design by HRMPs themselves. To overcome these issues, participants advocate for a unified, standardised AI system and propose the establishment of a centralised Learning Centre to enhance HRMPs’ KSE and streamline their engagement with AI in the future.