Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/35793
Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: Street‐level discretion, personal motives, and social embeddedness within public service ecosystems
Author(s): Knox, Stephen
Arshed, Norin
Contact Email: stephen.knox@stir.ac.uk
Keywords: Marketing
Public Administration
Sociology and Political Science
Issue Date: 2-Nov-2023
Date Deposited: 24-Jan-2024
Citation: Knox S & Arshed N (2023) Street‐level discretion, personal motives, and social embeddedness within public service ecosystems. <i>Public Administration Review</i>. https://doi.org/10.1111/puar.13761
Abstract: Drawing on the sense of community responsibility concept, we explore the enterprise policy ecosystem in an extensive qualitative study of Scotland. We present a processual model which explains how policies are shaped in an on-going dynamic through street-level managers' individual agency. Our findings reveal that driving the process is an interplay between personal motives (compassion, relational strength, esteem, coherence) with a social frame of reference (policy group, locality, public organization) which is based on embeddedness within specific policy contexts. This interplay guides how managers translate policy as either an opportunity or a threat which then directs how they enact their discretion to adapt, advocate change, or resist implementation. This process offers an explanation as to how situated value is created for specific policy areas within public service ecosystems. The implications are discussed in relation to the existing literature on policy implementation.
DOI Link: 10.1111/puar.13761
Rights: © 2023 The Authors. Public Administration Review published by Wiley Periodicals LLC on behalf of American Society for Public Administration. This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited.
Licence URL(s): http://creativecommons.org/licenses/by/4.0/

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