Please use this identifier to cite or link to this item:
http://hdl.handle.net/1893/35793
Appears in Collections: | Management, Work and Organisation Journal Articles |
Peer Review Status: | Refereed |
Title: | Street‐level discretion, personal motives, and social embeddedness within public service ecosystems |
Author(s): | Knox, Stephen Arshed, Norin |
Contact Email: | stephen.knox@stir.ac.uk |
Keywords: | Marketing Public Administration Sociology and Political Science |
Issue Date: | 2-Nov-2023 |
Date Deposited: | 24-Jan-2024 |
Citation: | Knox S & Arshed N (2023) Street‐level discretion, personal motives, and social embeddedness within public service ecosystems. <i>Public Administration Review</i>. https://doi.org/10.1111/puar.13761 |
Abstract: | Drawing on the sense of community responsibility concept, we explore the enterprise policy ecosystem in an extensive qualitative study of Scotland. We present a processual model which explains how policies are shaped in an on-going dynamic through street-level managers' individual agency. Our findings reveal that driving the process is an interplay between personal motives (compassion, relational strength, esteem, coherence) with a social frame of reference (policy group, locality, public organization) which is based on embeddedness within specific policy contexts. This interplay guides how managers translate policy as either an opportunity or a threat which then directs how they enact their discretion to adapt, advocate change, or resist implementation. This process offers an explanation as to how situated value is created for specific policy areas within public service ecosystems. The implications are discussed in relation to the existing literature on policy implementation. |
DOI Link: | 10.1111/puar.13761 |
Rights: | © 2023 The Authors. Public Administration Review published by Wiley Periodicals LLC on behalf of American Society for Public Administration. This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited. |
Licence URL(s): | http://creativecommons.org/licenses/by/4.0/ |
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File | Description | Size | Format | |
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Public Administration Review - 2023 - Knox - Street___level discretion personal motives and social embeddedness within.pdf | Fulltext - Published Version | 1.14 MB | Adobe PDF | View/Open |
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