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Appears in Collections:Law and Philosophy Journal Articles
Peer Review Status: Refereed
Title: Exploring female lawyers' competence in Ghanaian law firms: clients' perspective
Author(s): Quartey, Samuel Howard
Akuffo-Kwapong, Beryl
Etone, Damian
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Keywords: Competence
clients’ perception
female lawyers
law firms
Issue Date: 7-Jan-2021
Citation: Quartey SH, Akuffo-Kwapong B & Etone D (2021) Exploring female lawyers' competence in Ghanaian law firms: clients' perspective. International Journal of the Legal Profession.
Abstract: This paper aims to explore how clients perceive the competence of female lawyers in Ghanaian law firms. As an exploratory qualitative study, thematic analytic approach was used to analyse the interview data gathered from 15 clients of law firms. The findings reveal that clients consider the gender of lawyers when making hiring decisions and determining competence. The findings also suggest that clients consider legal expertise, professionalism, knowledgeability, gender attributes, and social interaction as critical determinants of female lawyers’ competence in law firms. We suggest that managers of law firms should understand and consider the role of clients in competence development. Managers of law firms could also manage gender-based competence biases of clients and improve practice management by implementing effective gender policies and client - lawyer relationship management strategies. The wider implication for the gender schema theory is that gender schemas of clients affect competency measurement and assessment. The current competence-based theorisations in management science could consider client perspective.
DOI Link: 10.1080/09695958.2020.1863218
Rights: This item has been embargoed for a period. During the embargo please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study. This is an Accepted Manuscript of an article published by Taylor & Francis Group in International Journal of the Legal Profession on 07 Jan 2021, available online:
Notes: Output Status: Forthcoming/Available Online
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