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Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: Ill-being or well-being? Energising international business travellers
Author(s): Rattrie, Lucy
Kittler, Markus
Keywords: Well-being
Cognitive flexibility
Frequent flyer
International business traveller
Issue Date: 20-Jun-2020
Citation: Rattrie L & Kittler M (2020) Ill-being or well-being? Energising international business travellers. Journal of Organizational Effectiveness: People and Performance, 7 (2), pp. 117-137.
Abstract: Purpose The purpose of this qualitative study is to explore well-being experiences of international business travellers (IBTs) and contribute to our understanding of personal and job characteristics as antecedents of ill- or well-being. Design/methodology/approach The authors’ insights are based on semi-structured in-depth interviews with 32 IBTs assigned to various destinations ranging from single-country travel to global operation. Participants in this study represent a range of traveller personas (regarding demographics, type of work, travel patterns). Thematic analysis is used to reveal new insights. Findings The authors’ analysis revealed trip-load (i.e. workload, control, organisational support) and intensity of travel (i.e. frequency, duration and quality) as job characteristics that sit on an energy stimulation continuum, driving work-related outcomes such as stress and burnout or health and well-being. Energy draining and boosting processes are moderated by cognitive flexibility and behavioural characteristics. Practical implications Findings represent a framework for managing IBT well-being via adjustments in job and travel characteristics, plus guidance for training and development to help IBTs self-manage. Originality/value The insights within this paper contribute to the conversation around how to enhance well-being for IBTs and frequent flyers. The study intends to offer direction as to which specific job, psychological and behavioural characteristics to focus on, introducing a novel framework for understanding and avoiding serious consequences associated with international mobility such as increased stress, burnout and ill-health.
DOI Link: 10.1108/JOEPP-02-2019-0011
Rights: © Lucy Rattrie and Markus Kitter. Published by Emerald Group Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at
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