Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/27326
Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: Mediating ambiguity: Narrative identity and knowledge workers
Author(s): Mallett, Oliver
Wapshott, Robert
Keywords: Ricoeur
Knowledge work
Identity work
Narrative identity
Mediation
Designers
Issue Date: 31-Mar-2012
Citation: Mallett O & Wapshott R (2012) Mediating ambiguity: Narrative identity and knowledge workers, Scandinavian Journal of Management, 28 (1), pp. 16-26. https://www.sciencedirect.com/science/article/abs/pii/S0956522111001138; https://doi.org/10.1016/j.scaman.2011.12.001.
Abstract: Drawing on Paul Ricoeur's approach to narrative identity and a longitudinal case study of a graphic design firm, this paper explores identity work provoked by organisational changes for one group of knowledge workers, graphic designers. The approach to identity work developed in this paper illuminates how these knowledge workers use narrative to mediate between social and personal identities during a period of significant organisational change. The narrative identity approach, derived from Ricoeur, embraces the multiplicity, complexity and potential contradictions encountered by knowledge workers facing threats to their personal identity. In addition to developing Ricoeur's thinking to understand identity work in an organisational context, the impact of organisational change for knowledge workers is highlighted for practitioners.
URL: https://www.sciencedirect.com/science/article/abs/pii/S0956522111001138
DOI Link: 10.1016/j.scaman.2011.12.001
Rights: Accepted refereed manuscript of: Mallett O & Wapshott R (2012) Mediating ambiguity: Narrative identity and knowledge workers, Scandinavian Journal of Management, 28 (1), pp. 16-26. DOI: https://doi.org/10.1016/j.scaman.2011.12.001. © 2012, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/

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