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dc.contributor.authorBrown, Gordon D Aen_UK
dc.contributor.authorWood, Alex Men_UK
dc.contributor.authorOgden, Ruth Sen_UK
dc.contributor.authorMaltby, Johnen_UK
dc.description.abstractIt was shown that student satisfaction ratings are influenced by context in ways that have important theoretical and practical implications. Using questions from the UK's National Student Survey, the study examined whether and how students' expressed satisfaction with issues such as feedback promptness and instructor enthusiasm depends on the context of comparison (such as possibly inaccurate beliefs about the feedback promptness or enthusiasm experienced at other universities) that is evoked. Experiment 1 found strong effects of experimentally provided comparison contextfor example, satisfaction with a given feedback time depended on the time's relative position within a context. Experiment 2 used a novel distribution-elicitation methodology to determine the prior beliefs of individual students about what happens in universities other than their own. It found that these beliefs vary widely and that students' satisfaction was predicted by how they believed their experience ranked within the distribution of others' experiences. A third study found that relative judgement principles also predicted students' intention to complain. An extended model was developed to show that purely rank-based principles of judgement can account for findings previously attributed to range effects. It was concluded that satisfaction ratings and quality of provision are different quantities, particularly when the implicit context of comparison includes beliefs about provision at other universities. Quality and satisfaction should be assessed separately, with objective measures (such as actual times to feedback), rather than subjective ratings (such as satisfaction with feedback promptness), being used to measure quality wherever practicable. (c) 2014 The Authors. Journal of Behavioral Decision Making published by John Wiley & Sons Ltd.en_UK
dc.relationBrown GDA, Wood AM, Ogden RS & Maltby J (2015) Do Student Evaluations of University Reflect Inaccurate Beliefs or Actual Experience? A Relative Rank Model. Journal of Behavioral Decision Making, 28 (1), pp. 14-26.
dc.rights© 2014 The Authors. Journal of Behavioral Decision Making published by John Wiley & Sons Ltd. This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited.en_UK
dc.subjectstudent satisfactionen_UK
dc.subjectrank-based judgementen_UK
dc.titleDo Student Evaluations of University Reflect Inaccurate Beliefs or Actual Experience? A Relative Rank Modelen_UK
dc.typeJournal Articleen_UK
dc.citation.jtitleJournal of Behavioral Decision Makingen_UK
dc.type.statusVoR - Version of Recorden_UK
dc.contributor.funderEconomic and Social Research Councilen_UK
dc.contributor.funderEconomic and Social Research Councilen_UK
dc.contributor.affiliationUniversity of Warwicken_UK
dc.contributor.affiliationManagement, Work and Organisationen_UK
dc.contributor.affiliationLiverpool John Moores Universityen_UK
dc.contributor.affiliationUniversity of Leicesteren_UK
dc.relation.funderprojectThe Rank Principle in Social Cognitive Comparisonen_UK
dc.relation.funderprojectIndividual Differences in the Impact of Socio-Economic Events on Health and Well-en_UK
rioxxterms.apcnot requireden_UK
rioxxterms.typeJournal Article/Reviewen_UK
local.rioxx.authorBrown, Gordon D A|en_UK
local.rioxx.authorWood, Alex M|en_UK
local.rioxx.authorOgden, Ruth S|en_UK
local.rioxx.authorMaltby, John|en_UK
local.rioxx.projectRES-062-23-2462|Economic and Social Research Council|
local.rioxx.projectES/K00588X/1|Economic and Social Research Council|
Appears in Collections:Management, Work and Organisation Journal Articles

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