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Appears in Collections:Faculty of Health Sciences and Sport Research Reports
Title: How healthcare professionals in Scotland develop their communication skills, attitudes and behaviours
Author(s): McCluskey, Steven
Heywood, Susie
Fitzgerald, Niamh
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Citation: McCluskey S, Heywood S & Fitzgerald N (2011) How healthcare professionals in Scotland develop their communication skills, attitudes and behaviours. NHS Education for Scotland. Create Consultancy.
Issue Date: 2011
Date Deposited: 2-Jun-2014
Publisher: Create Consultancy
Abstract: The ability to communicate clearly and form effective, productive relationships is essential for the provision of high quality person-centred care and are therefore required skills and behaviours for practitioners in all areas of healthcare. Person-centred care involves placing the patient and their experiences at the heart of care (Coulter et al., 2009) and is one of the quality ambitions of the Healthcare Quality Strategy for NHS Scotland (Scottish Government, 2010).
Type: Research Report
Rights: NHS Education for Scotland (NES) owns the copyright for the information and images available on NHS Education for Scotland websites, unless otherwise indicated. The NHS Education for Scotland copyright protected information (other thatn the NHS education for Scotland logo) may be reproduced free of charge for educational purposes in any format or medium, provided it is reproduced accurately and not used in a misleading context. The use of any image or text for commercial gain is strictly prohibited. Where any of the NHS Education for Scotland copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged.
Affiliation: Create Consultancy Ltd
Robert Gordon University
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