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Appears in Collections:Faculty of Health Sciences and Sport Journal Articles
Peer Review Status: Refereed
Title: Public leisure facilities: Managing customer expectations
Author(s): Robinson, Leigh
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Keywords: recreational facilities
marketing & public relations
Issue Date: Jun-2004
Date Deposited: 5-May-2014
Citation: Robinson L (2004) Public leisure facilities: Managing customer expectations. Proceedings of the ICE - Municipal Engineer, 157 (2), pp. 129-133.
Abstract: This paper examines the impact of customer expectations on the management of public leisure services, arguing that public leisure providers will need to shift their attention from the management of service quality, to focus on the management of customer expectations of their services.
DOI Link: 10.1680/muen.2004.157.2.129
Rights: Permission is granted by ICE Publishing to print one copy for personal use. Any other use of these PDF files is subject to reprint fees. The original publication is available at:

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