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Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/20051
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dc.contributor.authorRobinson, Leighen_UK
dc.date.accessioned2016-09-15T20:42:00Z-
dc.date.available2016-09-15T20:42:00Z-
dc.date.issued2004-06en_UK
dc.identifier.urihttp://hdl.handle.net/1893/20051-
dc.description.abstractThis paper examines the impact of customer expectations on the management of public leisure services, arguing that public leisure providers will need to shift their attention from the management of service quality, to focus on the management of customer expectations of their services.en_UK
dc.language.isoenen_UK
dc.publisherThomas Telforden_UK
dc.relationRobinson L (2004) Public leisure facilities: Managing customer expectations. Proceedings of the ICE - Municipal Engineer, 157 (2), pp. 129-133. https://doi.org/10.1680/muen.2004.157.2.129en_UK
dc.rightsPermission is granted by ICE Publishing to print one copy for personal use. Any other use of these PDF files is subject to reprint fees. The original publication is available at: http://www.icevirtuallibrary.com/content/serial/muenen_UK
dc.subjectrecreational facilitiesen_UK
dc.subjectmanagementen_UK
dc.subjectmarketing & public relationsen_UK
dc.titlePublic leisure facilities: Managing customer expectationsen_UK
dc.typeJournal Articleen_UK
dc.identifier.doi10.1680/muen.2004.157.2.129en_UK
dc.citation.jtitleProceedings of the ICE - Municipal Engineeren_UK
dc.citation.issn1751-7699en_UK
dc.citation.issn0965-0903en_UK
dc.citation.volume157en_UK
dc.citation.issue2en_UK
dc.citation.spage129en_UK
dc.citation.epage133en_UK
dc.citation.publicationstatusPublisheden_UK
dc.citation.peerreviewedRefereeden_UK
dc.type.statusAM - Accepted Manuscripten_UK
dc.author.emailleigh.robinson@stir.ac.uken_UK
dc.contributor.affiliationSporten_UK
dc.identifier.scopusid2-s2.0-3943095426en_UK
dc.identifier.wtid701940en_UK
dc.contributor.orcid0000-0001-7505-7456en_UK
dcterms.dateAccepted2004-06-30en_UK
dc.date.filedepositdate2014-05-05en_UK
rioxxterms.typeJournal Article/Reviewen_UK
rioxxterms.versionAMen_UK
local.rioxx.authorRobinson, Leigh|0000-0001-7505-7456en_UK
local.rioxx.projectInternal Project|University of Stirling|https://isni.org/isni/0000000122484331en_UK
local.rioxx.freetoreaddate2014-05-05en_UK
local.rioxx.licencehttp://www.rioxx.net/licenses/all-rights-reserved|2014-05-05|en_UK
local.rioxx.filenamerevisedaffordexpect.pdfen_UK
local.rioxx.filecount1en_UK
local.rioxx.source0965-0903en_UK
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