Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/20051
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dc.contributor.authorRobinson, Leigh-
dc.date.accessioned2016-09-15T20:42:00Z-
dc.date.available2016-09-15T20:42:00Z-
dc.date.issued2004-06-
dc.identifier.urihttp://hdl.handle.net/1893/20051-
dc.description.abstractThis paper examines the impact of customer expectations on the management of public leisure services, arguing that public leisure providers will need to shift their attention from the management of service quality, to focus on the management of customer expectations of their services.en_UK
dc.language.isoen-
dc.publisherThomas Telford-
dc.relationRobinson L (2004) Public leisure facilities: Managing customer expectations, Proceedings of the ICE - Municipal Engineer, 157 (2), pp. 129-133.-
dc.rightsPermission is granted by ICE Publishing to print one copy for personal use. Any other use of these PDF files is subject to reprint fees. The original publication is available at: http://www.icevirtuallibrary.com/content/serial/muen-
dc.subjectrecreational facilitiesen_UK
dc.subjectmanagementen_UK
dc.subjectmarketing & public relationsen_UK
dc.titlePublic leisure facilities: Managing customer expectationsen_UK
dc.typeJournal Articleen_UK
dc.identifier.doihttp://dx.doi.org/10.1680/muen.2004.157.2.129-
dc.citation.jtitleProceedings of the ICE - Municipal Engineer-
dc.citation.issn0965-0903-
dc.citation.volume157-
dc.citation.issue2-
dc.citation.spage129-
dc.citation.epage133-
dc.citation.publicationstatusPublished-
dc.citation.peerreviewedRefereed-
dc.type.statusPost-print (author final draft post-refereeing)-
dc.author.emailleigh.robinson@stir.ac.uk-
dc.contributor.affiliationSport-
Appears in Collections:Faculty of Health Sciences and Sport Journal Articles

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