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Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/17823
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dc.contributor.authorBroadbridge, Adelinaen_UK
dc.contributor.authorMarshall, Julieen_UK
dc.date.accessioned2014-11-01T04:26:49Z-
dc.date.available2014-11-01T04:26:49Zen_UK
dc.date.issued1995en_UK
dc.identifier.urihttp://hdl.handle.net/1893/17823-
dc.description.abstractConsumer complaint behaviour has been the topic of much academic research. Aims to contribute to this process empirically by investigating post purchase dissatisfaction levels of consumers of domestic and major electrical appliances. The findings show that electrical goods generate a high ratio of public to private complaints. The nature, complexity, life expectancy and price of the product are factors causing a high public action ratio; smaller, inexpensive electrical goods generated the fewest complaints. Furthermore, consumer dissatisfaction was seen to intensify as they sought redress, owing to poor customer service levels of electrical retailers.en_UK
dc.language.isoenen_UK
dc.publisherEmeralden_UK
dc.relationBroadbridge A & Marshall J (1995) Consumer Complaint Behaviour: The Case of Electrical Goods. International Journal of Retail and Distribution Management, 23 (9), pp. 8-18. https://doi.org/10.1108/09590559510098663en_UK
dc.rightsThe publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.en_UK
dc.rights.urihttp://www.rioxx.net/licenses/under-embargo-all-rights-reserveden_UK
dc.subjectComplaintsen_UK
dc.subjectConsumer behaviouren_UK
dc.subjectConsumer goodsen_UK
dc.subjectDistributionen_UK
dc.subjectRetailingen_UK
dc.titleConsumer Complaint Behaviour: The Case of Electrical Goodsen_UK
dc.typeJournal Articleen_UK
dc.rights.embargodate3000-12-01en_UK
dc.rights.embargoreason[1995 - Consumer Complaint Behaviour - the case of electrical goods.pdf] The publisher does not allow this work to be made publicly available in this Repository therefore there is an embargo on the full text of the work.en_UK
dc.identifier.doi10.1108/09590559510098663en_UK
dc.citation.jtitleInternational Journal of Retail and Distribution Managementen_UK
dc.citation.issn0959-0552en_UK
dc.citation.volume23en_UK
dc.citation.issue9en_UK
dc.citation.spage8en_UK
dc.citation.epage18en_UK
dc.citation.publicationstatusPublisheden_UK
dc.citation.peerreviewedRefereeden_UK
dc.type.statusVoR - Version of Recorden_UK
dc.author.emaila.m.broadbridge@stir.ac.uken_UK
dc.contributor.affiliationManagement, Work and Organisationen_UK
dc.contributor.affiliationIndependenten_UK
dc.identifier.scopusid2-s2.0-33544471566en_UK
dc.identifier.wtid665079en_UK
dc.contributor.orcid0000-0001-8142-1568en_UK
dcterms.dateAccepted1995-12-31en_UK
dc.date.filedepositdate2013-11-27en_UK
rioxxterms.typeJournal Article/Reviewen_UK
rioxxterms.versionVoRen_UK
local.rioxx.authorBroadbridge, Adelina|0000-0001-8142-1568en_UK
local.rioxx.authorMarshall, Julie|en_UK
local.rioxx.projectInternal Project|University of Stirling|https://isni.org/isni/0000000122484331en_UK
local.rioxx.freetoreaddate3000-12-01en_UK
local.rioxx.licencehttp://www.rioxx.net/licenses/under-embargo-all-rights-reserved||en_UK
local.rioxx.filename1995 - Consumer Complaint Behaviour - the case of electrical goods.pdfen_UK
local.rioxx.filecount1en_UK
local.rioxx.source0959-0552en_UK
Appears in Collections:Management, Work and Organisation Journal Articles

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