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Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: Still Serving the Community? The Professionalisation of the UK Charity Retail Sector
Author(s): Broadbridge, Adelina
Parsons, Elizabeth
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Keywords: Charities
United Kingdom
Issue Date: 2003
Date Deposited: 22-Nov-2013
Citation: Broadbridge A & Parsons E (2003) Still Serving the Community? The Professionalisation of the UK Charity Retail Sector. International Journal of Retail and Distribution Management, 31 (8), pp. 418-427.
Abstract: The charity retail format has experienced significant growth over the last 30 years to a situation where charity shops have now become a taken for granted feature of local high streets across the UK. Traditionally charity shops have played an important service role in their local communities by providing low cost goods and employing voluntary staff. However, alongside the growth of the sector, charities have become increasingly professional in their approach to managing their shops. Changes include the introduction of paid managers and shop assistants and an overall ’‘trading up” of the charity retail environment. This paper explores in detail this professionalisation of the charity retail sector. It then examines the impact of this professionalisation on the role of charity shops in their local communities and speculate on the likely future for charity retail in this context.
DOI Link: 10.1108/09590550310484098
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