|Appears in Collections:
|Faculty of Social Sciences Book Chapters and Sections
|Learning in emotional labour and emotion work
|Economic and Social Research Council
The Carnegie Trust
|Field J & Malcolm I (2010) Learning in emotional labour and emotion work. In: Cooper L & Walters S (eds.) Learning/Work: Turning work and learning inside out. Cape Town: Human Sciences Research Council Press, pp. 169-181. https://www.hsrcpress.ac.za/books/learning-work
|The chapter argues for the importance of understanding worker agency in emotional labour. It presents data from a life history study in order to explore the ways in which workers experience and negotiate expectations of emotional compliance and surveillance, and argues that class and gender intersect not only with one another but are inflected through individuals' indentity and life stage.
|Publisher is open-access. Open access publishing allows free access to and distribution of published articles where the author retains copyright of their work. Proper attribution of authorship and correct citation details should be given.
|Field Malcolm emotion work RWL book.pdf
|Fulltext - Published Version
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