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Appears in Collections:Faculty of Social Sciences Book Chapters and Sections
Title: Learning in emotional labour and emotion work
Author(s): Field, John
Malcolm, Irene
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Editor(s): Cooper, L
Walters, S
Sponsor: Economic and Social Research Council
The Carnegie Trust
Citation: Field J & Malcolm I (2010) Learning in emotional labour and emotion work. In: Cooper L & Walters S (eds.) Learning/Work: Turning work and learning inside out. Cape Town: Human Sciences Research Council Press, pp. 169-181.
Keywords: emotional labour
workplace learning
biographical methods
Issue Date: 2010
Date Deposited: 21-Aug-2013
Abstract: The chapter argues for the importance of understanding worker agency in emotional labour. It presents data from a life history study in order to explore the ways in which workers experience and negotiate expectations of emotional compliance and surveillance, and argues that class and gender intersect not only with one another but are inflected through individuals' indentity and life stage.
Rights: Publisher is open-access. Open access publishing allows free access to and distribution of published articles where the author retains copyright of their work. Proper attribution of authorship and correct citation details should be given.

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