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dc.contributor.authorSmith, Colinen_UK
dc.contributor.authorWebster, C William Ren_UK
dc.contributor.editorLjunberg, Jen_UK
dc.contributor.editorAndersson, Men_UK
dc.description.abstractInformation and communications technologies (ICTs) have been at the heart of a transformation of public services in the UK, in a process that has seen the emergence of forms of 'electronic public services' (EPS). Policy makers have hoped that EPS will bring about improved, convenient, accessible and cheaper public services. The Internet has been at the heart of attempts to deliver EPS. However, limiting factors affecting user uptake of web-based services, including skills and access issues, have encouraged service providers to consider additional delivery platforms. Interactive Digital Television (iDTV) has emerged as one possible platform, since it brings an interactive capacity to a medium that is both familiar and easy to use. This paper examines the ways in which the capabilities offered by iDTV technology have been exploited by policy makers and service providers. Reporting data from a number of research projects, this paper also explores the extent to which the technology has supported the emergence of high-quality and user-friendly services, and the extent to which users have valued and utilised such services. It concludes that while we now have a significant evidence base of provider and user experiences, the relative immaturity of the technology and the nature of the iDTV initiatives themselves has prevented a full investigation of EPS via iDTV.en_UK
dc.publisherEuropean Conference on Information Systemsen_UK
dc.relationSmith C & Webster CWR (2006) Interactive Digital Television and Electronic Public Services: Emergent Issues. In: Ljunberg J & Andersson M (eds.) ECIS 2006 Proceedings. 14th European Conference on Information Systems, Goteborg, Sweden, 12-14 June 2006, Goteborg, Sweden, 12.06.2006-14.06.2006. Göteborg, Sweden: European Conference on Information Systems, pp. 1932-1948.
dc.rightsThe publisher has granted permission for use of this work in this Repository. Published in ECIS 2006 Proceedings by Association for Information Systems (AIS):
dc.subjectdigital televisionen_UK
dc.subjectpublic servicesen_UK
dc.subjectservice deliveryen_UK
dc.titleInteractive Digital Television and Electronic Public Services: Emergent Issuesen_UK
dc.typeConference Paperen_UK
dc.type.statusAM - Accepted Manuscripten_UK
dc.citation.btitleECIS 2006 Proceedingsen_UK
dc.citation.conferencedates2006-06-12 - 2006-06-14en_UK
dc.citation.conferencelocationGoteborg, Swedenen_UK
dc.citation.conferencename14th European Conference on Information Systems, Goteborg, Sweden, 12-14 June 2006en_UK
dc.publisher.addressGöteborg, Swedenen_UK
dc.contributor.affiliationEdinburgh Napier Universityen_UK
dc.contributor.affiliationSocio-Management - LEGACYen_UK
rioxxterms.typeConference Paper/Proceeding/Abstracten_UK
local.rioxx.authorSmith, Colin|en_UK
local.rioxx.authorWebster, C William R|en_UK
local.rioxx.projectInternal Project|University of Stirling|
local.rioxx.contributorLjunberg, J|en_UK
local.rioxx.contributorAndersson, M|en_UK
Appears in Collections:Management, Work and Organisation Conference Papers and Proceedings

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