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dc.contributor.authorBowers, John-
dc.contributor.authorGhattas, Mikhail-
dc.contributor.authorMould, Gillian-
dc.description.abstractHealthcare simulation has the potential to offer many benefits but the implementation is often problematic. This paper describes the development of a simulation of an Accident and Emergency Department in an NHS hospital. The early experience of the client provoked great enthusiasm but ultimately the simulation failed to meet all expectations. The simulation delivered a number of benefits, notably in terms of stimulating constructive debate and helping the stakeholders appreciate the complete Accident and Emergency system. The project produced a technically proficient tool that was delivered too late to have the desired impact. This mixed record of success appears typical of many simulations. Important lessons were learned, both technically and in the management of client expectations, which have contributed to subsequent successful implementation in other departments of the hospital. The experience suggests that both potential clients and analysts need to establish realistic expectations and appreciate the particular challenges of simulation in a healthcare environment.en_UK
dc.publisherPalgrave Macmillan-
dc.relationBowers J, Ghattas M & Mould G (2009) Success and Failure in the Simulation of an Accident and Emergency Department, Journal of Simulation, 3 (3), pp. 171-178.-
dc.rightsThis is a post-peer-review, pre-copyedit version of an article published in the Journal of Simulation (doi:10.1057/jos.2009.5). The definitive publisher-authenticated version is in the Journal of Simulation, online at:
dc.subjecthealth serviceen_UK
dc.subjectemergency departmentsen_UK
dc.subject.lcshEmergency Service, Hospital Scotland-
dc.subject.lcshEmergency medical services Scotland-
dc.titleSuccess and Failure in the Simulation of an Accident and Emergency Departmenten_UK
dc.typeJournal Articleen_UK
dc.rights.embargoreasonPublisher conditions require an 18 month embargo-
dc.citation.jtitleJournal of Simulation-
dc.type.statusPost-print (author final draft post-refereeing)-
dc.contributor.affiliationPeople Centred Healthcare Management-
dc.contributor.affiliationNHS Fife-
dc.contributor.affiliationManagement Work and Organisation-
Appears in Collections:Management, Work and Organisation Journal Articles

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