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dc.contributor.authorHurrell, Scott-
dc.contributor.authorScholarios, Dora-
dc.contributor.authorThompson, Paul-
dc.description.abstractThere is an ongoing sociological debate regarding which work activities can be considered 'skilled'. In recent years, this debate has become increasingly controversial due to the growing prominence of so-called 'soft skills', especially when used in interactive service work. This article seeks to strengthen the conceptualization of soft skills, through case study investigation, to determine whether or not they are worthy of the 'skilled' label. An expanded notion of skill is supported, recognizing that in service contexts displaying employer-facilitated worker discretion and requirements for contextual knowledge in the use of soft skills, the term can indeed have real meaning.en_UK
dc.publisherSAGE Publications / Uppsala University, Sweden, Department of Economic History-
dc.relationHurrell S, Scholarios D & Thompson P (2013) More than a 'humpty dumpty' term: Strengthening the conceptualization of soft skills, Economic and Industrial Democracy, 34 (1), pp. 161-182.-
dc.rightsThe publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.-
dc.subjectContextual knowledgeen_UK
dc.subjectmeaning of skillen_UK
dc.subjectservice worken_UK
dc.subjectsoft skillsen_UK
dc.subjectworker discretionen_UK
dc.titleMore than a 'humpty dumpty' term: Strengthening the conceptualization of soft skillsen_UK
dc.typeJournal Articleen_UK
dc.rights.embargoreasonThe publisher does not allow this work to be made publicly available in this Repository therefore there is an embargo on the full text of the work.-
dc.citation.jtitleEconomic and Industrial Democracy-
dc.type.statusPublisher version (final published refereed version)-
dc.contributor.affiliationUniversity of Strathclyde-
dc.contributor.affiliationManagement Work and Organisation-
Appears in Collections:Management, Work and Organisation Journal Articles

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