Please use this identifier to cite or link to this item:
Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: Dilute to taste? The impact of the working time regulations in the hospitality industry
Author(s): Hurrell, Scott
Contact Email:
Keywords: Time study
Case studies
Employee relations
Hospitality services
Issue Date: 2005
Date Deposited: 5-Apr-2013
Citation: Hurrell S (2005) Dilute to taste? The impact of the working time regulations in the hospitality industry. Employee Relations, 27 (5), pp. 532-546.
Abstract: Purpose - To investigate the impact of the working time regulations (WTR) in the hospitality industry and dynamics of the employment relationship within the case study firms. Design/methodology/approach - A qualitative case study approach was used, interviewing 18 respondents over two case study organisations. Line managers, personnel specialists, employees and trade union representatives were interviewed in each case. Findings - Both case studies were largely unaffected by the WTR. This was due to both the high amount of numerical and temporal flexibility afforded by large part-time workforces and to harmonious employment relations. The design of the Regulations also brings the Government's commitment to the WTR into doubt. On rare occasions where there was a departure from the basic regulations these were generally accounted for by the many derogations contained within the legislation and were with the full consent of employees. Research limitations/implications - It is hard to generalise from this research alone which is relatively small-scale. The study suggests reasons for the unproblematic nature of the WTR which could be tested using large-scale statistically representative methods. The occurrence of "accidental compliance" is of particular interest for future research. Practical implications - Identifies the way in which the WTR allow "accidental compliance" and would be useful for review by policy makers. Originality/value - The WTR remains relatively under-researched and the study draws interesting comparisons with earlier research. The qualitative approach allows the role of the actors to be identified in determining the effect of the dynamics of the employment relationship on compliance patterns, which covers an empirical ‘‘gap'' in the literature.
DOI Link: 10.1108/01425450510612040
Rights: The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.
Licence URL(s):

Files in This Item:
File Description SizeFormat 
Hurrell_2005_Dilute_to_taste.pdfFulltext - Published Version107.4 kBAdobe PDFUnder Embargo until 3000-12-01    Request a copy

Note: If any of the files in this item are currently embargoed, you can request a copy directly from the author by clicking the padlock icon above. However, this facility is dependent on the depositor still being contactable at their original email address.

This item is protected by original copyright

Items in the Repository are protected by copyright, with all rights reserved, unless otherwise indicated.

The metadata of the records in the Repository are available under the CC0 public domain dedication: No Rights Reserved

If you believe that any material held in STORRE infringes copyright, please contact providing details and we will remove the Work from public display in STORRE and investigate your claim.