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Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/10764
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dc.contributor.authorBolton, Sharon Cen_UK
dc.date.accessioned2017-03-29T00:23:34Z-
dc.date.available2017-03-29T00:23:34Zen_UK
dc.date.issued2009-09en_UK
dc.identifier.urihttp://hdl.handle.net/1893/10764-
dc.description.abstractIn an article published in this volume of WES Paul Brook suggests the need to strongly defend Hochschild's emotional labour concept, as it is claimed that I threaten it with extinction with the development of a new typology of emotion management in the workplace. This article seeks to reply to Brook's core concerns and deal with issues of substance about the phenomena Brook and I are both interested in. Mainly this paper considers how we conceptualize emotional labour and work, and how might that fit into labour process analysis? In response to the misgivings of Brook, the discussion will reveal why and how there is a need to develop analytically the idea of emotional labour, that the typology introduced in Emotion Management in the Workplace (Bolton, 2005a) offers a nuanced explanatory framework; and that labour process analysis is its theoretical home.en_UK
dc.language.isoenen_UK
dc.publisherSAGE Publications for the British Sociological Associationen_UK
dc.relationBolton SC (2009) Getting to the heart of the emotional labour process: a reply to Brook. Commentary on: Paul Brook, 'In critical defence of "emotional labour" refuting Bolton’s critique of Hochschild’s concept', Work Employment & Society, September 2009, vol. 23 no. 3, pp.531-548. Work, Employment and Society, 23 (3), pp. 549-560. https://doi.org/10.1177/0950017009337069en_UK
dc.relation.isbasedonPaul Brook, 'In critical defence of "emotional labour" refuting Bolton’s critique of Hochschild’s concept', Work Employment & Society, September 2009, vol. 23 no. 3, pp.531-548en_UK
dc.rightsThe publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.en_UK
dc.rights.urihttp://www.rioxx.net/licenses/under-embargo-all-rights-reserveden_UK
dc.subjectemotional labouren_UK
dc.subjectemotion worken_UK
dc.subjectlabour process analysisen_UK
dc.titleGetting to the heart of the emotional labour process: a reply to Brooken_UK
dc.typeJournal Articleen_UK
dc.rights.embargodate2999-12-31en_UK
dc.rights.embargoreason[Bolton_2009_Getting_to_the_heart.pdf] The publisher does not allow this work to be made publicly available in this Repository therefore there is an embargo on the full text of the work.en_UK
dc.identifier.doi10.1177/0950017009337069en_UK
dc.citation.jtitleWork, Employment and Societyen_UK
dc.citation.issn1469-8722en_UK
dc.citation.issn0950-0170en_UK
dc.citation.volume23en_UK
dc.citation.issue3en_UK
dc.citation.spage549en_UK
dc.citation.epage560en_UK
dc.citation.publicationstatusPublisheden_UK
dc.citation.peerreviewedRefereeden_UK
dc.type.statusVoR - Version of Recorden_UK
dc.author.emailsharon.bolton@stir.ac.uken_UK
dc.contributor.affiliationManagement, Work and Organisationen_UK
dc.identifier.wtid736336en_UK
dcterms.dateAccepted2009-09-30en_UK
dc.date.filedepositdate2013-01-28en_UK
rioxxterms.typeJournal Article/Reviewen_UK
rioxxterms.versionVoRen_UK
local.rioxx.authorBolton, Sharon C|en_UK
local.rioxx.projectInternal Project|University of Stirling|https://isni.org/isni/0000000122484331en_UK
local.rioxx.freetoreaddate2999-12-31en_UK
local.rioxx.licencehttp://www.rioxx.net/licenses/under-embargo-all-rights-reserved||en_UK
local.rioxx.filenameBolton_2009_Getting_to_the_heart.pdfen_UK
local.rioxx.filecount1en_UK
local.rioxx.source0950-0170en_UK
Appears in Collections:Management, Work and Organisation Journal Articles

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