Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/10733
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dc.contributor.authorBolton, Sharon C-
dc.date.accessioned2014-02-21T02:42:14Z-
dc.date.issued2000-09-
dc.identifier.urihttp://hdl.handle.net/1893/10733-
dc.description.abstractThe emotional elements of the nursing labour process are being recognized increasingly. Many commentators stress that nurses' 'emotional labour' is hard and productive work and should be valued in the same way as physical or technical labour. However, the term 'emotional labour' fails to conceptualize the many occasions when nurses not only work hard on their emotions in order to present the detached face of a professional carer, but also to offer authentic caring behaviour to patients in their care. Using qualitative data collected from a group of gynaecology nurses in an English National Health Service (NHS) Trust hospital, this paper argues that nursing work is emotionally complex and may be better understood by utilizing a combination of Hochschild's concepts: emotion work as a 'gift' in addition to 'emotional labour'. The gynaecology nurses in this study describe their work as 'emotionful' and therefore it could be said that this particular group of nurses represent a distinct example. Nevertheless, though it is impossible to generalize from limited data, the research presented in this paper does highlight the emotional complexity of the nursing labour process, expands the current conceptual analysis, and offers a path for future research. The examination further emphasizes the need to understand and value the motivations behind nurses' emotion work and their wish to maintain caring as a central value in professional nursing.en_UK
dc.language.isoen-
dc.publisherBlackwell Publishing-
dc.relationBolton SC (2000) Who cares? Offering emotion work as a 'gift' in the nursing labour process, Journal of Advanced Nursing, 32 (3), pp. 580-586.-
dc.rightsThe publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.-
dc.subjectnursesen_UK
dc.subject'emotional labour'en_UK
dc.subject'emotion work'en_UK
dc.subjectgiften_UK
dc.subjectHochschilden_UK
dc.subjectprofessionalen_UK
dc.subjectcaringen_UK
dc.subjectaltruismen_UK
dc.subjecthealth careen_UK
dc.subjectqualitative researchen_UK
dc.titleWho cares? Offering emotion work as a 'gift' in the nursing labour processen_UK
dc.typeJournal Articleen_UK
dc.rights.embargodate2999-12-31T00:00:00Z-
dc.rights.embargoreasonThe publisher does not allow this work to be made publicly available in this Repository therefore there is an embargo on the full text of the work.-
dc.identifier.doihttp://dx.doi.org/10.1046/j.1365-2648.2000.01516.x-
dc.citation.jtitleJournal of Advanced Nursing-
dc.citation.issn0309-2402-
dc.citation.volume32-
dc.citation.issue3-
dc.citation.spage580-
dc.citation.epage586-
dc.citation.publicationstatusPublished-
dc.citation.peerreviewedRefereed-
dc.type.statusPublisher version (final published refereed version)-
dc.author.emailsharon.bolton@stir.ac.uk-
dc.contributor.affiliationSMS Management and Support Team-
dc.rights.embargoterms2999-12-31-
dc.rights.embargoliftdate2999-12-31-
Appears in Collections:Management, Work and Organisation Journal Articles

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