STORRE

The customer journey has attracted practitioners’ attention as a way to boost sales by managing online shopping interactions and customer experience. Despite the strength of customer journey frameworks, they are predominantly shaped by Western perspectives. As such, they might not fully encompass the socio-cultural factors, economic realities and added risks (e.g., financial, product, privacy, and security) experienced by customers in emerging markets. By focusing on the case of Nigeria, this...

This chapter discusses UK-based civil society organisations supporting vulnerable groups (migrants, refugees and asylum seekers; disabled people; and the unemployed) which have been on the front line of a decade of austerity and funding cuts. It does so by exploring the relationship between these organisations and policymakers; the impact of austerity on the organisations themselves; the mission and activities of these organisations and the cooperation between organisations at different scale...

The purpose of this chapter is to provide a detailed overview of the UK legal and institutional factors at the macro-level that can be regarded as decisive for explaining the effective capacity of the country to integrate migrants, refugees and asylum seekers into the labour market. By doing so, we aim to better understand the conditions within which integration policies for migrants, refugees and asylum applicants (MRA) may take place. We begin by providing an insight into the social and cul...

First paragraph: In times of crisis and polarisation, the value of being committed to mutual support, particularly in the absence of any legal obligations to do so or communitarian connections (Musso, 2015; Supiot, 2015) is one of the crucial components that can hold society together, along with welfare state policies and, more broadly, public interventions. We can best comprehend this type of support through the concept of solidarity and we can most easily recognise it through its organisat...