Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/21364
Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: Developing effective customer-supplier relationships: More than one way to skin a cat
Authors: New, Steve
Burnes, Bernard
Contact Email: bernard.burnes@stir.ac.uk
Keywords: Customers
Supplier relations
Supply-chain management
United Kingdom
Issue Date: 1998
Publisher: Emerald
Citation: New S & Burnes B (1998) Developing effective customer-supplier relationships: More than one way to skin a cat, International Journal of Quality and Reliability Management, 15 (4), pp. 377-388.
Abstract: The paper uses data from a questionnaire survey of UK firms to examine the ways in which benefits and costs are divided in buyer-supplier relationships. These results are analysed in the light of Burnes and New′s framework for considering supply chain improvement. The results indicate that some caution is required in the applicability of the notion of "win-win" in buyer-supplier collaborations. Conclusions are drawn for theory and practice.
Type: Journal Article
URI: http://hdl.handle.net/1893/21364
DOI Link: http://dx.doi.org/10.1108/02656719810196342
Rights: The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.
Affiliation: University of Oxford
Management Work and Organisation

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