Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/10518
Appears in Collections:Faculty of Health Sciences and Sport Journal Articles
Peer Review Status: Refereed
Title: Stress in telephone helpline nurses: research protocol for a study of theoretical determinants, physiological aspects and behavioural consequences
Authors: Allan, Julia L
Farquharson, Barbara
Choudhary, Carolyn J
Johnston, Derek W
Jones, Martyn C
Johnston, Marie
Contact Email: barbara.farquharson1@stir.ac.uk
Keywords: heart rate
nurses
stress
telephone helpline
Issue Date: Oct-2009
Publisher: Wiley-Blackwell
Citation: Allan JL, Farquharson B, Choudhary CJ, Johnston DW, Jones MC & Johnston M (2009) Stress in telephone helpline nurses: research protocol for a study of theoretical determinants, physiological aspects and behavioural consequences, Journal of Advanced Nursing, 65 (10), pp. 2208-2215.
Abstract: Aim. This is a report of a research protocol to assess level, determinants and consequences of stress in NHS-24 telephone helpline nurses. Background. Nurses working in traditional hospital settings report high levels of occupational stress. Many nurses now work in call centres, environments with their own inherent stressors. Stress in nurses has been linked to reduced physical and psychological health, reduced job satisfaction, increased sickness absence and turnover, and poorer job performance. In this study, we will use multiple methods, including real time data collection to assess stress in telephone helpline nurses. Design. During 2008/09, NHS-24 nurses will (a) report general stress and call-by-call stress over two working shifts, (b) complete measures of theoretical determinants of occupational stress (demand, control, effort and reward), (c) have their concentration and attention tested before and after two shifts, (d) have their heart rate monitored over two shifts, (e) report job satisfaction, absenteeism and intended turnover and (f) allow the research team to retrieve related call data and performance indicators. Relationships between the variables will be assessed using regression and multi-level modelling. Discussion. Data will be analysed to examine the relationships between reported stress, physiological aspects of stress, call type, workplace attributes, cognitive performance, job satisfaction and absenteeism. The analysis will test models of occupational stress and assess the effects of stress on multiple work outcomes. The results will inform theoretical understanding of nurse stress, its determinants and possible methods of management. The practical challenges of conducting such a comprehensive study in a clinical environment are discussed.
Type: Journal Article
URI: http://hdl.handle.net/1893/10518
DOI Link: http://dx.doi.org/10.1111/j.1365-2648.2009.05118.x
Rights: The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.
Affiliation: University of Aberdeen
NMAHP Research
University of Stirling
University of Aberdeen
University of Dundee
University of Aberdeen

Files in This Item:
File Description SizeFormat 
jan_5118.pdf79.69 kBAdobe PDFUnder Embargo until 31/12/2999     Request a copy

Note: If any of the files in this item are currently embargoed, you can request a copy directly from the author by clicking the padlock icon above. However, this facility is dependant on the depositor still being contactable at their original email address.

This item is protected by original copyright



Items in the Repository are protected by copyright, with all rights reserved, unless otherwise indicated.

If you believe that any material held in STORRE infringes copyright, please contact library@stir.ac.uk providing details and we will remove the Work from public display in STORRE and investigate your claim.