Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/10518
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dc.contributor.authorAllan, Julia Len_UK
dc.contributor.authorFarquharson, Barbaraen_UK
dc.contributor.authorChoudhary, Carolyn Jen_UK
dc.contributor.authorJohnston, Derek Wen_UK
dc.contributor.authorJones, Martyn Cen_UK
dc.contributor.authorJohnston, Marieen_UK
dc.date.accessioned2014-09-14T17:43:09Z-
dc.date.available2014-09-14T17:43:09Zen_UK
dc.date.issued2009-10en_UK
dc.identifier.urihttp://hdl.handle.net/1893/10518-
dc.description.abstractAim. This is a report of a research protocol to assess level, determinants and consequences of stress in NHS-24 telephone helpline nurses. Background. Nurses working in traditional hospital settings report high levels of occupational stress. Many nurses now work in call centres, environments with their own inherent stressors. Stress in nurses has been linked to reduced physical and psychological health, reduced job satisfaction, increased sickness absence and turnover, and poorer job performance. In this study, we will use multiple methods, including real time data collection to assess stress in telephone helpline nurses. Design. During 2008/09, NHS-24 nurses will (a) report general stress and call-by-call stress over two working shifts, (b) complete measures of theoretical determinants of occupational stress (demand, control, effort and reward), (c) have their concentration and attention tested before and after two shifts, (d) have their heart rate monitored over two shifts, (e) report job satisfaction, absenteeism and intended turnover and (f) allow the research team to retrieve related call data and performance indicators. Relationships between the variables will be assessed using regression and multi-level modelling. Discussion. Data will be analysed to examine the relationships between reported stress, physiological aspects of stress, call type, workplace attributes, cognitive performance, job satisfaction and absenteeism. The analysis will test models of occupational stress and assess the effects of stress on multiple work outcomes. The results will inform theoretical understanding of nurse stress, its determinants and possible methods of management. The practical challenges of conducting such a comprehensive study in a clinical environment are discussed.en_UK
dc.language.isoenen_UK
dc.publisherWiley-Blackwellen_UK
dc.relationAllan JL, Farquharson B, Choudhary CJ, Johnston DW, Jones MC & Johnston M (2009) Stress in telephone helpline nurses: research protocol for a study of theoretical determinants, physiological aspects and behavioural consequences. Journal of Advanced Nursing, 65 (10), pp. 2208-2215. https://doi.org/10.1111/j.1365-2648.2009.05118.xen_UK
dc.rightsThe publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.en_UK
dc.rights.urihttp://www.rioxx.net/licenses/under-embargo-all-rights-reserveden_UK
dc.subjectheart rateen_UK
dc.subjectnursesen_UK
dc.subjectstressen_UK
dc.subjecttelephone helplineen_UK
dc.titleStress in telephone helpline nurses: research protocol for a study of theoretical determinants, physiological aspects and behavioural consequencesen_UK
dc.typeJournal Articleen_UK
dc.rights.embargodate3000-01-01en_UK
dc.rights.embargoreason[jan_5118.pdf] The publisher does not allow this work to be made publicly available in this Repository therefore there is an embargo on the full text of the work.en_UK
dc.identifier.doi10.1111/j.1365-2648.2009.05118.xen_UK
dc.citation.jtitleJournal of Advanced Nursingen_UK
dc.citation.issn1365-2648en_UK
dc.citation.issn0309-2402en_UK
dc.citation.volume65en_UK
dc.citation.issue10en_UK
dc.citation.spage2208en_UK
dc.citation.epage2215en_UK
dc.citation.publicationstatusPublisheden_UK
dc.citation.peerreviewedRefereeden_UK
dc.type.statusVoR - Version of Recorden_UK
dc.author.emailbarbara.farquharson1@stir.ac.uken_UK
dc.contributor.affiliationUniversity of Aberdeenen_UK
dc.contributor.affiliationNMAHPen_UK
dc.contributor.affiliationUniversity of Stirlingen_UK
dc.contributor.affiliationUniversity of Aberdeenen_UK
dc.contributor.affiliationUniversity of Dundeeen_UK
dc.contributor.affiliationUniversity of Aberdeenen_UK
dc.identifier.isiWOS:000269743200021en_UK
dc.identifier.wtid759400en_UK
dc.contributor.orcid0000-0001-9295-3156en_UK
dcterms.dateAccepted2009-10-31en_UK
dc.date.filedepositdate2013-01-16en_UK
rioxxterms.typeJournal Article/Reviewen_UK
rioxxterms.versionVoRen_UK
local.rioxx.authorAllan, Julia L|en_UK
local.rioxx.authorFarquharson, Barbara|0000-0001-9295-3156en_UK
local.rioxx.authorChoudhary, Carolyn J|en_UK
local.rioxx.authorJohnston, Derek W|en_UK
local.rioxx.authorJones, Martyn C|en_UK
local.rioxx.authorJohnston, Marie|en_UK
local.rioxx.projectInternal Project|University of Stirling|https://isni.org/isni/0000000122484331en_UK
local.rioxx.freetoreaddate3000-01-01en_UK
local.rioxx.licencehttp://www.rioxx.net/licenses/under-embargo-all-rights-reserved||en_UK
local.rioxx.filenamejan_5118.pdfen_UK
local.rioxx.filecount1en_UK
local.rioxx.source0309-2402en_UK
Appears in Collections:Faculty of Health Sciences and Sport Journal Articles

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