Please use this identifier to cite or link to this item:
Appears in Collections:Communications, Media and Culture Journal Articles
Peer Review Status: Refereed
Title: Organization-stakeholder relationships: Exploring trust and transparency
Author(s): Jahansoozi, Julia
Contact Email:
Keywords: Organizations, Stakeholder analysis, Channel relationships, Trust
Issue Date: 2006
Date Deposited: 5-Sep-2012
Citation: Jahansoozi J (2006) Organization-stakeholder relationships: Exploring trust and transparency. Journal of Management Development, 25 (10), pp. 942-955.
Abstract: Purpose – The purpose of this study is to explore the organization-stakeholder relationship between oil and gas operators and community members involved in the Sundre Petroleum Operators Group (SPOG) in Alberta, Canada. After a crisis of trust, the SPOG was established to increase transparency, and attempt to rebuild trust and healthy community stakeholder relationships. Design/methodology/approach – This research paper is a result of interviews with both SPOG industry and community members (n . 18). A qualitative phenomenological orientation was adopted because of its focus on the individual experience of the relationship. Key relational elements such as trust and transparency were examined in relation to the importance for relationship building. The research is limited by the number of interviews that were obtained during the time allotted for data collection. Findings – The results indicated that after a crisis, transparency is crucial for rebuilding trust and maintaining healthy community stakeholder relationships. An interesting finding in the research was the apparent influence of The 7 Habits of Highly Effective People on the development and maintenance of shared values within the relationship. Further research is recommended into the impact of Covey’s leadership and management style and on organization-stakeholder relationships. Originality/value – Shell provides an excellent example of an organization that experienced a loss of trust with key stakeholders and used transparency to begin to rebuild important stakeholder relationships.
DOI Link: 10.1108/02621710610708577
Rights: The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.
Licence URL(s):

Files in This Item:
File Description SizeFormat 
Organization-stakeholder relationships - exploring trust and transparency.pdfFulltext - Published Version107.14 kBAdobe PDFUnder Embargo until 3000-12-01    Request a copy

Note: If any of the files in this item are currently embargoed, you can request a copy directly from the author by clicking the padlock icon above. However, this facility is dependent on the depositor still being contactable at their original email address.

This item is protected by original copyright

Items in the Repository are protected by copyright, with all rights reserved, unless otherwise indicated.

The metadata of the records in the Repository are available under the CC0 public domain dedication: No Rights Reserved

If you believe that any material held in STORRE infringes copyright, please contact providing details and we will remove the Work from public display in STORRE and investigate your claim.