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dc.contributor.authorBirchall, Johnstonen_UK
dc.contributor.authorSimmons, Richarden_UK
dc.description.abstractThis report explores how to increase user participation and make it effective by applying a more systematic and strategic approach. While evidence on the current level of active participation is far from complete, we estimate that a significant, but small minority of up to seven per cent of users are involved on a regular or occasional basis. An important factor in user participation is the model of relationship on offer, which tends to come in three types: a bureau-professional model, a market-based service or a mutual approach. A long legacy of paternalism of the first approach in fields such as housing has to led to efforts to turn service users into customers, and in some cases, more recent efforts to enlist users as partners in service provision. Findings from the research with 500 public service users in housing and community careen_UK
dc.publisherNational Consumer Council (now Consumer Focus)en_UK
dc.relationBirchall J & Simmons R (2004) User Power: the participation of users in public services. National Consumer Council (now Consumer Focus).
dc.rightsThe rights are jointly held with the NCC which has given permission for the report to be circulated via other websites; The publisher has granted permission for use of this report in this Repository. The report, User Power: the participation of users in public services, was first published by National Consumer Council (now Consumer Focus).en_UK
dc.subjectpublic service usersen_UK
dc.subjectPublic utilitiesen_UK
dc.subjectPublic administrationen_UK
dc.subjectPolitical participationen_UK
dc.titleUser Power: the participation of users in public servicesen_UK
dc.typeResearch Reporten_UK
dc.type.statusVoR - Version of Recorden_UK
dc.contributor.affiliationSociology, Social Policy & Criminologyen_UK
dc.contributor.affiliationSociology, Social Policy & Criminologyen_UK
rioxxterms.typeTechnical Reporten_UK
local.rioxx.authorBirchall, Johnston|en_UK
local.rioxx.authorSimmons, Richard|0000-0002-3843-6542en_UK
local.rioxx.projectInternal Project|University of Stirling|
Appears in Collections:Faculty of Social Sciences Research Reports

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