Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/29756
Appears in Collections:Communications, Media and Culture Journal Articles
Peer Review Status: Refereed
Title: Using internet groups in situations of information poverty: Topics and information needs
Author(s): Hasler, Laura
Ruthven, Ian
Buchanan, Steven
Contact Email: s.j.buchanan@stir.ac.uk
Issue Date: Jan-2014
Citation: Hasler L, Ruthven I & Buchanan S (2014) Using internet groups in situations of information poverty: Topics and information needs. Journal of the Association for Information Science and Technology, 65 (1), pp. 25-36. https://doi.org/10.1002/asi.22962
Abstract: This study explores the use of online newsgroups and discussion groups by people in situations of information poverty. Through a qualitative content analysis of 200 posts across Internet groups, we identify topics and information needs expressed by people who feel they have no other sources of support available to them. We uncover various health, well-being, social, and identity issues that are not only crucial to the lives of the people posting but which they are unwilling to risk revealing elsewhere-offering evidence that these online environments provide an outlet for the expression of critical and hidden information needs. To enable this analysis, we first describe our method for reliably identifying situations of information poverty in messages posted to these groups and outline our coding approach. Our work contributes to the study of both information seeking within the context of information poverty and the use of Internet groups as sources of information and support, bridging the two by exploring the manifestation of information poverty in this particular online setting.
DOI Link: 10.1002/asi.22962
Rights: This is the peer reviewed version of the following article: Hasler, L. , Ruthven, I. and Buchanan, S. (2014), Using internet groups in situations of information poverty: Topics and information needs. Journal of the American Society for Information Science and Technology, 65: 25-36, which has been published in final form at https://doi.org/10.1002/asi.22962. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for self-archiving.

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