Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/29610
Appears in Collections:Computing Science and Mathematics Newspaper/Magazine Articles
Title: Facebook's digital assistant blends AI with customer service staff - but will it cope without human help?
Author(s): Smith, Leslie
Keywords: Artificial intelligence
Facebook
Digital economy
Siri
Machine learning
Facebook M
Cor
Issue Date: 3-Sep-2015
Publisher: The Conversation Trust
Citation: Smith L (2015) Facebook's digital assistant blends AI with customer service staff - but will it cope without human help?. The Conversation. 03.09.2015. https://theconversation.com/facebooks-digital-assistant-blends-ai-with-customer-service-staff-but-will-it-cope-without-human-help-46835
Abstract: First paragraph: With the arrival of its monosyllabic M, Facebook has introduced its own personal digital assistant, following those from Apple (Siri), Microsoft (Cortana), Google (Now) and Amazon (Echo). Technically, M operates partly on the user’s smartphone via the Facebook Messenger app, but it is mostly a cloud-based service. Unlike the others, however, this isn’t just an artificial intelligence but a mix of smart machine learning and human assistance.
Type: Newspaper/Magazine Article
URI: http://hdl.handle.net/1893/29610
Rights: The Conversation uses a Creative Commons Attribution NoDerivatives licence. You can republish their articles for free, online or in print. Licence information is available at: http://creativecommons.org/licenses/by-nd/4.0/
Affiliation: Computing Science

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