|Appears in Collections:||Computing Science and Mathematics Newspaper/Magazine Articles|
|Title:||Facebook's digital assistant blends AI with customer service staff - but will it cope without human help?|
|Publisher:||The Conversation Trust|
|Citation:||Smith L (2015) Facebook's digital assistant blends AI with customer service staff - but will it cope without human help?. The Conversation. 03.09.2015. https://theconversation.com/facebooks-digital-assistant-blends-ai-with-customer-service-staff-but-will-it-cope-without-human-help-46835|
|Abstract:||First paragraph: With the arrival of its monosyllabic M, Facebook has introduced its own personal digital assistant, following those from Apple (Siri), Microsoft (Cortana), Google (Now) and Amazon (Echo). Technically, M operates partly on the user’s smartphone via the Facebook Messenger app, but it is mostly a cloud-based service. Unlike the others, however, this isn’t just an artificial intelligence but a mix of smart machine learning and human assistance.|
|Rights:||The Conversation uses a Creative Commons Attribution NoDerivatives licence. You can republish their articles for free, online or in print. Licence information is available at: http://creativecommons.org/licenses/by-nd/4.0/|
|Smith-Conversation-2015.pdf||Fulltext - Published Version||533.96 kB||Adobe PDF||View/Open|
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