Please use this identifier to cite or link to this item:
Appears in Collections:Faculty of Health Sciences and Sport Journal Articles
Peer Review Status: Refereed
Title: Nurses' perception of senior managers at the front line: people working with clipboards
Author(s): Hoyle, Louise
Contact Email:
Keywords: adult nursing
case study research
workforce issues
Issue Date: Nov-2014
Citation: Hoyle L (2014) Nurses' perception of senior managers at the front line: people working with clipboards. Journal of Advanced Nursing, 70 (11), pp. 2528-2538.
Abstract: Aim To provide an original perspective on front‐line nurses' perception of senior managers who are not nurses. Background A key element of new public management had been the drive for ‘hands‐on’ professional management within the UK National Health Service, meaning the employment of mangers with managerial experience but little or no healthcare experience. Design An interpretive qualitative study, based on a single case study design with semi‐structured interviews. Methods Semi‐structured interviews were carried out with 31 front‐line Scottish National Health Service nurses exploring their perceptions of the role of managers between July–September 2010. Results/Findings Nursing staff were often unsure of the responsibilities of managers and perceived that there were an unnecessarily high number of managers within the National Health Service. Nursing staff raised concerns over the non‐clinical background of managers, including their ability to understand the pressures faced at the front line. Conclusions The main reason for conflict between managers and nursing staff was their differing foci. Managers were seen to concentrate on decisions surrounding targets, audits and budgets with little consideration given to the impact of these decisions on patient care.
DOI Link: 10.1111/jan.12399
Rights: The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.

Files in This Item:
File Description SizeFormat 
Hoyle-2014-Journal_of_Advanced_Nursing.pdfFulltext - Published Version183.38 kBAdobe PDFUnder Permanent Embargo    Request a copy

Note: If any of the files in this item are currently embargoed, you can request a copy directly from the author by clicking the padlock icon above. However, this facility is dependent on the depositor still being contactable at their original email address.

This item is protected by original copyright

Items in the Repository are protected by copyright, with all rights reserved, unless otherwise indicated.

If you believe that any material held in STORRE infringes copyright, please contact providing details and we will remove the Work from public display in STORRE and investigate your claim.