A stakeholder approach to performance management in Botswana National sport organisations

Abstract

Rationale: Performance management is important to National Sport Organisations as it ensures their transparency and accountability to stakeholders. However, how stakeholders influence the use of performance management systems by National Sport Organisations is still not clear. This study investigates how different stakeholders influence the implementation of performance management among National Sport Organisations. Approach: The study was conducted in Botswana, a Southern Africa country, where semi structured interviews and focus groups were used to collect data from 14 National Sport Organisations and 10 stakeholder groups. Findings: The results revealed that different stakeholders used influence strategies directly and indirectly to affect different performance management stages. Practical implications: This study informs sport managers on how stakeholders use influence strategies on performance management processes, thereby helping them to manage and improve stakeholder relationships. Research contribution: The study contributes to sport management literature and proposes avenues for further research.implement performance management practices that include goal and objective setting, processes and activities, performance measurement, feedback and feedforward. By adopting and implementing these practices, individuals within and outside National Sport Organizations create and maintain performance management as an institutional arrangement. Knowing how performance management practices emerge among National Sport Organizations can help sport managers to effectively implement the practice ensuring the efficiency of their processes and the satisfaction of their stakeholders.