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Appears in Collections:Faculty of Social Sciences Journal Articles
Peer Review Status: Refereed
Title: Homelessness Workers Negotiating the Relationship between Identity and Practice: How Gender, Age and Background Influence Worker-Service User Relationship
Author(s): Galbraith, Jennifer
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Keywords: Homeless
identity management
identity formation
Issue Date: 2020
Citation: Galbraith J (2020) Homelessness Workers Negotiating the Relationship between Identity and Practice: How Gender, Age and Background Influence Worker-Service User Relationship. Housing, Theory and Society, 37 (2), pp. 198-213.
Abstract: The relationships people who are homeless form with homelessness workers influence how successfully they navigate the homelessness system. Despite relationships being composed of two or more people, research often focuses on the experiences of people who are homeless, neglecting the experiences of workers. Using interviews with 15 workers from homeless hostels across the Scottish Central Belt, this study explored how their identities, experiences, and beliefs influenced their practice and relationships with residents. Theories of impression management, gender performativity, intersectionality, and “use of self” formed a framework to inform the analysis. The analysis revealed that gender, age, and background impacted practice and relationships, both positively and negatively, with residents and fellow workers. Interviewees also discussed ways in which they explicitly addressed these factors in their practice. The findings suggest that training programmes, such as roleplay, should be devised which acknowledge the implications of gender, age, and background on worker–service user relationships.
DOI Link: 10.1080/14036096.2019.1584585
Rights: This item has been embargoed for a period. During the embargo please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study. This is an Accepted Manuscript of an article published by Taylor & Francis Group in Housing, Theory and Society on 1 Mar 2019, available online:

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