Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/27860
Full metadata record
DC FieldValueLanguage
dc.contributor.authorShepherd, Ashleyen_UK
dc.contributor.authorBeattie, Michelleen_UK
dc.contributor.authorCowie, Julieen_UK
dc.date.accessioned2018-09-27T15:55:13Z-
dc.date.available2018-09-27T15:55:13Z-
dc.date.issued2019-05-01en_UK
dc.identifier.urihttp://hdl.handle.net/1893/27860-
dc.description.abstractPurpose: To determine the relative influence of the different domains of healthcare quality from the Care Experience Feedback Improvement Tool and identify key predictors of healthcare quality from the patients’ perspective. Measurement is necessary to determine whether quality of healthcare is improving. The Care Experience Feedback Improvement Tool was developed as a brief measure of patient experience. It is important to determine the relative influence of the different domains of healthcare quality to further clarify how the Care Experience Feedback Improvement Tool can be used and identify key predictors of healthcare quality from the patients’ perspective. Methods: 802 people with a healthcare experience during the previous 12 months were telephoned to complete the Care Experience Feedback Improvement Tool questions and an additional eleven-point global rating of patient experience. To estimate the influence of different domains of healthcare quality on patient overall ratings of quality of healthcare experience, we regressed the overall rating of patient experience with each component of quality (safety, effectiveness, timely, caring, enables system navigation and person-centred). Findings: We found that all of the domains of the Care Experience Feedback Improvement Tool, influenced patient experience ratings of healthcare quality. Specifically, results show the degree of influence, the impact of demographics and how high scores for overall rating of patient experience can be predicted. Originality: Our findings suggest that all of the Care Experience Feedback Improvement Tool domains are important in terms of capturing the wholeness of the patient experience of healthcare quality to direct local quality improvement.en_UK
dc.language.isoenen_UK
dc.publisherEmeralden_UK
dc.relationShepherd A, Beattie M & Cowie J (2019) An exploration of how domains of quality of care relate to overall care experience. International Journal of Health Care Quality Assurance, 32 (5), pp. 844-856. https://doi.org/10.1108/IJHCQA-07-2018-0183en_UK
dc.rightsThis item has been embargoed for a period. During the embargo please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study. Publisher policy allows this work to be made available in this repository. Published in International Journal of Health Care Quality Assurance by Emerald. The original publication is available at: https://doi.org/10.1108/IJHCQA-07-2018-0183. This article is deposited under the Creative Commons Attribution Non-commercial International Licence 4.0 (CC BY-NC 4.0). Any reuse is allowed in accordance with the terms outlined by the licence (https://creativecommons.org/licenses/by-nc/4.0/). To reuse the AAM for commercial purposes, permission should be sought by contacting permissions@emeraldinsight.com.en_UK
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/en_UK
dc.subjectpatient experienceen_UK
dc.subjectpatient satisfactionen_UK
dc.subjectinstrumenten_UK
dc.subjectsurveyen_UK
dc.subjectassessmenten_UK
dc.titleAn exploration of how domains of quality of care relate to overall care experienceen_UK
dc.typeJournal Articleen_UK
dc.rights.embargoreason[Revised Manuscript MARKED.pdf] Until this work is published there will be an embargo on the full text of this work.en_UK
dc.identifier.doi10.1108/IJHCQA-07-2018-0183en_UK
dc.identifier.pmid31195928en_UK
dc.citation.jtitleInternational Journal of Health Care Quality Assuranceen_UK
dc.citation.issn0952-6862en_UK
dc.citation.volume32en_UK
dc.citation.issue5en_UK
dc.citation.spage844en_UK
dc.citation.epage856en_UK
dc.citation.publicationstatusPublisheden_UK
dc.citation.peerreviewedRefereeden_UK
dc.type.statusAM - Accepted Manuscripten_UK
dc.author.emailashley.shepherd@stir.ac.uken_UK
dc.contributor.affiliationHealth Sciences Stirlingen_UK
dc.contributor.affiliationUniversity of the Highlands and Islandsen_UK
dc.contributor.affiliationGlasgow Caledonian Universityen_UK
dc.identifier.isiWOS:000479297200006en_UK
dc.identifier.scopusid2-s2.0-85067354119en_UK
dc.identifier.wtid1010740en_UK
dc.contributor.orcid0000-0002-7687-4586en_UK
dc.contributor.orcid0000-0002-4653-1283en_UK
dc.date.accepted2018-09-27en_UK
dcterms.dateAccepted2018-09-27en_UK
dc.date.filedepositdate2018-09-27en_UK
rioxxterms.apcnot requireden_UK
rioxxterms.typeJournal Article/Reviewen_UK
rioxxterms.versionAMen_UK
local.rioxx.authorShepherd, Ashley|0000-0002-7687-4586en_UK
local.rioxx.authorBeattie, Michelle|en_UK
local.rioxx.authorCowie, Julie|0000-0002-4653-1283en_UK
local.rioxx.projectInternal Project|University of Stirling|https://isni.org/isni/0000000122484331en_UK
local.rioxx.freetoreaddate2019-05-01en_UK
local.rioxx.licencehttp://www.rioxx.net/licenses/under-embargo-all-rights-reserved||2019-05-01en_UK
local.rioxx.licencehttp://creativecommons.org/licenses/by-nc/4.0/|2019-05-01|en_UK
local.rioxx.filenameRevised Manuscript MARKED.pdfen_UK
local.rioxx.filecount1en_UK
local.rioxx.source0952-6862en_UK
Appears in Collections:Faculty of Health Sciences and Sport Journal Articles

Files in This Item:
File Description SizeFormat 
Revised Manuscript MARKED.pdfFulltext - Accepted Version734.2 kBAdobe PDFView/Open


This item is protected by original copyright



A file in this item is licensed under a Creative Commons License Creative Commons

Items in the Repository are protected by copyright, with all rights reserved, unless otherwise indicated.

The metadata of the records in the Repository are available under the CC0 public domain dedication: No Rights Reserved https://creativecommons.org/publicdomain/zero/1.0/

If you believe that any material held in STORRE infringes copyright, please contact library@stir.ac.uk providing details and we will remove the Work from public display in STORRE and investigate your claim.