Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/27860
Appears in Collections:Faculty of Health Sciences and Sport Journal Articles
Peer Review Status: Refereed
Title: An exploration of how domains of quality of care relate to overall care experience
Author(s): Shepherd, Ashley
Beattie, Michelle
Cowie, Julie
Contact Email: ashley.shepherd@stir.ac.uk
Keywords: patient experience
patient satisfaction
instrument
survey
assessment
Issue Date: 1-May-2019
Citation: Shepherd A, Beattie M & Cowie J (2019) An exploration of how domains of quality of care relate to overall care experience. International Journal of Health Care Quality Assurance, 32 (5), pp. 844-856. https://doi.org/10.1108/IJHCQA-07-2018-0183
Abstract: Purpose: To determine the relative influence of the different domains of healthcare quality from the Care Experience Feedback Improvement Tool and identify key predictors of healthcare quality from the patients’ perspective. Measurement is necessary to determine whether quality of healthcare is improving. The Care Experience Feedback Improvement Tool was developed as a brief measure of patient experience. It is important to determine the relative influence of the different domains of healthcare quality to further clarify how the Care Experience Feedback Improvement Tool can be used and identify key predictors of healthcare quality from the patients’ perspective. Methods: 802 people with a healthcare experience during the previous 12 months were telephoned to complete the Care Experience Feedback Improvement Tool questions and an additional eleven-point global rating of patient experience. To estimate the influence of different domains of healthcare quality on patient overall ratings of quality of healthcare experience, we regressed the overall rating of patient experience with each component of quality (safety, effectiveness, timely, caring, enables system navigation and person-centred). Findings: We found that all of the domains of the Care Experience Feedback Improvement Tool, influenced patient experience ratings of healthcare quality. Specifically, results show the degree of influence, the impact of demographics and how high scores for overall rating of patient experience can be predicted. Originality: Our findings suggest that all of the Care Experience Feedback Improvement Tool domains are important in terms of capturing the wholeness of the patient experience of healthcare quality to direct local quality improvement.
DOI Link: 10.1108/IJHCQA-07-2018-0183
Rights: This item has been embargoed for a period. During the embargo please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study. Publisher policy allows this work to be made available in this repository. Published in International Journal of Health Care Quality Assurance by Emerald. The original publication is available at: https://doi.org/10.1108/IJHCQA-07-2018-0183. This article is deposited under the Creative Commons Attribution Non-commercial International Licence 4.0 (CC BY-NC 4.0). Any reuse is allowed in accordance with the terms outlined by the licence (https://creativecommons.org/licenses/by-nc/4.0/). To reuse the AAM for commercial purposes, permission should be sought by contacting permissions@emeraldinsight.com.

Files in This Item:
File Description SizeFormat 
Revised Manuscript MARKED.pdfFulltext - Accepted Version734.2 kBAdobe PDFView/Open



This item is protected by original copyright



Items in the Repository are protected by copyright, with all rights reserved, unless otherwise indicated.

If you believe that any material held in STORRE infringes copyright, please contact library@stir.ac.uk providing details and we will remove the Work from public display in STORRE and investigate your claim.