|Appears in Collections:||Faculty of Social Sciences Journal Articles|
|Peer Review Status:||Refereed|
|Title:||Reducing healthcare conflict: outcomes from using the conflict management framework (Forthcoming/Available Online)|
|Keywords:||Pediatrics, Perinatology, and Child Health|
|Citation:||Forbat L & Barclay S (2018) Reducing healthcare conflict: outcomes from using the conflict management framework (Forthcoming/Available Online). Archives of Disease in Childhood. https://doi.org/10.1136/archdischild-2018-315647.|
|Abstract:||Objective To test a new conflict management framework (CMF) to help staff identify and de-escalate conflict between staff and patients/families. Design Before/after study that reports staff quality of life, frequency/severity of conflicts and qualitative interviews on using the framework. Data were collected from May 2017 to September 2017. Setting A paediatric oncology department day-patient and 23-bed inpatient ward. Intervention A two-stage CMF used by staff during daily handovers to identify and then manage conflict cases with families. Results Staff found the CMFto be helpful in identifying and de-escalating conflicts. The number of conflicts reported decreased by 64% from baseline to follow-up. Communication regarding conflict identification improved. Reports of staff burn-out decreased between the two time-points (n=55 at baseline, n=31 at follow-up; p=0.001). Scores on compassion and secondary traumatic stress did not change. Conclusions The CMF substantially reduces the incidence of conflicts and is an acceptable approach for staff. Continued use of the framework would require it to be fully integrated into the working of the ward, which would need to include senior medical buy-in. Further refinements to the framework have been made and will be tested in four UK sites in 2018/2019.|
|Rights:||[ADC_Perth CMF.pdf] The publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.|
|Perth_R1 CLEAN COPY.pdf||Fulltext - Accepted Version||573.73 kB||Adobe PDF||View/Open|
|ADC_Perth CMF.pdf||Fulltext - Published Version||214.7 kB||Adobe PDF||Under Permanent Embargo Request a copy|
This item is protected by original copyright
Items in the Repository are protected by copyright, with all rights reserved, unless otherwise indicated.
If you believe that any material held in STORRE infringes copyright, please contact firstname.lastname@example.org providing details and we will remove the Work from public display in STORRE and investigate your claim.