Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/27300
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dc.contributor.authorForbat, Elizabethen_UK
dc.contributor.authorSimons, Jeanen_UK
dc.contributor.authorSayer, Charlotteen_UK
dc.contributor.authorDavies, Meganen_UK
dc.contributor.authorBarclay, Sarahen_UK
dc.date.accessioned2018-05-29T13:36:41Z-
dc.date.available2018-05-29T13:36:41Z-
dc.date.issued2017-03-31en_UK
dc.identifier.urihttp://hdl.handle.net/1893/27300-
dc.description.abstractBackground Conflict is a recognised component of healthcare. Disagreements about treatment protocols, treatment aims and poor communication are recognised warning signs. Conflict management strategies can be used to prevent escalation, but are not a routine component of clinical training. Objective To report the findings from a novel training intervention, aimed at enabling paediatric staff to identify and understand the warning signs of conflict, and to implement conflict resolution strategies. Design and setting Self-report measures were taken at baseline, immediately after the training and at 6 months. Questionnaires recorded quantitative and qualitative feedback on the experience of training, and the ability to recognise and de-escalate conflict. The training was provided in a tertiary teaching paediatric hospital in England over 18 months, commencing in June 2013. Intervention A 4-h training course on identifying, understanding and managing conflict was provided to staff. Results Baseline data were collected from all 711 staff trained, and 6-month follow-up data were collected for 313 of those staff (44%). The training was successful in equipping staff to recognise and de-escalate conflict. Six months after the training, 57% of respondents had experienced conflict, of whom 91% reported that the training had enabled them to de-escalate the conflict. Learning was retained at 6 months with staff more able than at baseline recognising conflict triggers (Fischer's exact test, p=0.001) and managing conflict situations (Pearson's χ2 test, p=0.001). Conclusions This training has the potential to reduce substantially the human and economic costs of conflicts for healthcare providers, healthcare staff, patients and relatives.en_UK
dc.language.isoenen_UK
dc.publisherBMJ Publishing Groupen_UK
dc.relationForbat E, Simons J, Sayer C, Davies M & Barclay S (2017) Training paediatric healthcare staff in recognising, understanding and managing conflict with patients and families: findings from a survey on immediate and 6-month impact. Archives of Disease in Childhood, 102 (3), pp. 250-254. https://doi.org/10.1136/archdischild-2016-310737en_UK
dc.rightsThe publisher does not allow this work to be made publicly available in this Repository. Please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study.en_UK
dc.rights.urihttp://www.rioxx.net/licenses/under-embargo-all-rights-reserveden_UK
dc.titleTraining paediatric healthcare staff in recognising, understanding and managing conflict with patients and families: findings from a survey on immediate and 6-month impacten_UK
dc.typeJournal Articleen_UK
dc.rights.embargodate2999-12-31en_UK
dc.rights.embargoreason[archdischild-2016_conflict management training.pdf] The publisher does not allow this work to be made publicly available in this Repository therefore there is an embargo on the full text of the work.en_UK
dc.identifier.doi10.1136/archdischild-2016-310737en_UK
dc.identifier.pmid27098546en_UK
dc.citation.jtitleArchives of Disease in Childhooden_UK
dc.citation.issn1468-2044en_UK
dc.citation.issn0003-9888en_UK
dc.citation.volume102en_UK
dc.citation.issue3en_UK
dc.citation.spage250en_UK
dc.citation.epage254en_UK
dc.citation.publicationstatusPublisheden_UK
dc.citation.peerreviewedRefereeden_UK
dc.type.statusVoR - Version of Recorden_UK
dc.contributor.funderAardvark TMCen_UK
dc.author.emailelizabeth.forbat1@stir.ac.uken_UK
dc.citation.date20/04/2016en_UK
dc.contributor.affiliationAustralian Catholic Universityen_UK
dc.contributor.affiliationLullaby Trusten_UK
dc.contributor.affiliationSt Thomas' Hospital, Londonen_UK
dc.contributor.affiliationSt Thomas' Hospital, Londonen_UK
dc.contributor.affiliationMedical Mediation Foundationen_UK
dc.identifier.isiWOS:000394500900012en_UK
dc.identifier.scopusid2-s2.0-84964837803en_UK
dc.identifier.wtid909854en_UK
dc.contributor.orcid0000-0002-7218-5775en_UK
dc.date.accepted2016-03-25en_UK
dcterms.dateAccepted2016-03-25en_UK
dc.date.filedepositdate2018-05-28en_UK
dc.subject.tagPolicy, Conflict and Co-Operation Researchen_UK
dc.subject.tagChild healthen_UK
rioxxterms.apcnot requireden_UK
rioxxterms.typeJournal Article/Reviewen_UK
rioxxterms.versionVoRen_UK
local.rioxx.authorForbat, Elizabeth|0000-0002-7218-5775en_UK
local.rioxx.authorSimons, Jean|en_UK
local.rioxx.authorSayer, Charlotte|en_UK
local.rioxx.authorDavies, Megan|en_UK
local.rioxx.authorBarclay, Sarah|en_UK
local.rioxx.projectProject ID unknown|Aardvark TMC|en_UK
local.rioxx.freetoreaddate2266-03-21en_UK
local.rioxx.licencehttp://www.rioxx.net/licenses/under-embargo-all-rights-reserved||en_UK
local.rioxx.filenamearchdischild-2016_conflict management training.pdfen_UK
local.rioxx.filecount1en_UK
local.rioxx.source1468-2044en_UK
Appears in Collections:Faculty of Social Sciences Journal Articles

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