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Appears in Collections:Faculty of Social Sciences Journal Articles
Peer Review Status: Refereed
Title: How Do We Understand Partnership Working? Experiences from a Telecare Project
Author(s): Berge, Mari
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Keywords: Telecare
Partnership Working
Rational Choice Theory
Care Technologies
Issue Date: Jan-2018
Citation: Berge M (2018) How Do We Understand Partnership Working? Experiences from a Telecare Project, Social Policy and Administration, 52 (1), pp. 50-66.
Abstract: Implementing telecare requires experience and knowledge from different disciplines and sectors; business, technology and care. The uptake of telecare has been slow, which is assumed to be caused by difficulties in co-operation within telecare partnerships. This article presents a new approach to improve understanding of telecare partnerships. The approach builds on theories of trust and partnership working and is informed by rational choice theory.  Within this article the approach is applied to recent experiences from a telecare project in Norway, to demonstrate how different ways of interpreting the complex social interactions in telecare partnerships yield new insight and understanding. Examples from the Norwegian project illustrate how different understandings of actions and choices affected trust and caused either improved or deteriorated co-operation in the partnership. The partners that were able to develop trust through a common evaluation of the problems co-operated better. However, when partners lacked or had insufficient knowledge, either of each other or of the situation, this led to disparate understandings that threatened trust and affected further co-operation. The new approach presented here is helpful in analyzing and understanding the actions of different partners within a telecare partnership and identifying why things worked well or went wrong. The approach may have wider relevance for other partnerships.
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Rights: This item has been embargoed for a period. During the embargo please use the Request a Copy feature at the foot of the Repository record to request a copy directly from the author. You can only request a copy if you wish to use this work for your own research or private study. This is the peer reviewed version of the following article: Berge, M. S. (2018) How Do We Understand Partnership Working? Experiences from a Telecare Project. Social Policy & Administration, 52: 50–66, which has been published in final form at This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.

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