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Appears in Collections:Faculty of Social Sciences Journal Articles
Peer Review Status: Refereed
Title: Telecare - where, when, why and for whom does it work? A realist evaluation of a Norwegian project
Author(s): Berge, Mari
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Keywords: Telecare
realist evaluation
independent living
older people
user perspectives
Issue Date: 2017
Date Deposited: 20-Jan-2017
Citation: Berge M (2017) Telecare - where, when, why and for whom does it work? A realist evaluation of a Norwegian project. Journal of Rehabilitation and Assistive Technologies Engineering, 4.
Abstract: Introduction: Evaluations of telecare demonstrate disparate results, which are of little help for understanding what the users need from further policy and development. This study aims to provide a more nuanced approach to telecare evaluations.  Methods: Realist Evaluation is used to scrutinize what it is about telecare that works for whom, why, how and in which circumstances. Sequential interviews were conducted with telecare users and relatives at pre- and post-implementation stages.  Result: Some users experienced the intended effects from telecare, like increased feeling of safety, while others did not. Various contextual elements influenced how people reasoned about the resources provided by telecare and affected the individual outcomes.  Discussion: The desire to remain in own home appeared to be a major driving force in accepting telecare. Users had surprisingly high tolerance to side effects of telecare, which might indicate that much was at stake. Some users disapproved of having telecare due to contextual reasons; however, readjustments proved successful to some.  Conclusion: This study illuminates how and why telecare works differently in different situations, and thus leads to different outcomes. When telecare is correctly adjusted to match the user’s needs, abilities and contexts it enables them to feel safe and remain in their own homes.
DOI Link: 10.1177/2055668317693737
Rights: This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 License ( which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (
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