STORRE
STORRE: Stirling Online Research Repository
Please use this identifier to cite or link to this item:
http://hdl.handle.net/1893/2370| Appears in Collections: | History and Politics Book Chapters and Sections |
| Title: | The consumer and New Labour: the consumer as king? |
| Author(s): | Shaw, Eric |
| Contact Email: | e.d.shaw@stir.ac.uk |
| Editor(s): | Simmons, R Powell, M Greener, I |
| Citation: | Shaw E (2009) The consumer and New Labour: the consumer as king?. In: Simmons R, Powell M & Greener I (eds.) The Consumer in Public Services: Choice, values and difference. Bristol: Policy Press, pp. 19-38. http://www.policypress.co.uk/display.asp?K=9781847421807 |
| Keywords: | Labour party Blair government public service reform Labour Party (Great Britain) Public utilities Customer services Great Britain Consumer satisfaction Great Britain Public administration Great Britain |
| Issue Date: | Apr-2009 |
| Date Deposited: | 14-Jul-2010 |
| Abstract: | The chapter explores the role the concept of consumer has played in the shaping of New Labour's approach to the reform of public services. It reflects upon the impact that this approach has had on the organisation and delivery of key public services. |
| Rights: | The publisher has granted permission for use of this book chapter in this Repository. The chapter was first published in The Consumer in Public Services: Choice, values and difference by Policy Press.; This is the author’s post-print version of this chapter and is not to be cited. This is a post-peer-review, pre-copy edited version of a chapter published in The Consumer in Public Services: Choice, values and difference. Details of the definitive published version and how to purchase it are available online at: http://www.policypress.co.uk/display.asp?K=9781847421807 |
| URL: | http://www.policypress.co.uk/display.asp?K=9781847421807 |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| EDS NL consumerism Policy Press 1.pdf | Fulltext - Accepted Version | 189.43 kB | Adobe PDF | View/Open |
This item is protected by original copyright |
Items in the Repository are protected by copyright, with all rights reserved, unless otherwise indicated.
The metadata of the records in the Repository are available under the CC0 public domain dedication: No Rights Reserved https://creativecommons.org/publicdomain/zero/1.0/
If you believe that any material held in STORRE infringes copyright, please contact library@stir.ac.uk providing details and we will remove the Work from public display in STORRE and investigate your claim.