|Appears in Collections:||History and Politics Book Chapters and Sections|
|Title:||The consumer and New Labour: the consumer as king?|
|Citation:||Shaw E (2009) The consumer and New Labour: the consumer as king?. In: Simmons R, Powell M & Greener I (eds.) The Consumer in Public Services: Choice, values and difference. Bristol: Policy Press, pp. 19-38. http://www.policypress.co.uk/display.asp?K=9781847421807.|
Labour Party (Great Britain)
Public utilities Customer services Great Britain
Consumer satisfaction Great Britain
Public administration Great Britain
|Abstract:||The chapter explores the role the concept of consumer has played in the shaping of New Labour's approach to the reform of public services. It reflects upon the impact that this approach has had on the organisation and delivery of key public services.|
|Rights:||The publisher has granted permission for use of this book chapter in this Repository. The chapter was first published in The Consumer in Public Services: Choice, values and difference by Policy Press.; This is the author’s post-print version of this chapter and is not to be cited. This is a post-peer-review, pre-copy edited version of a chapter published in The Consumer in Public Services: Choice, values and difference. Details of the definitive published version and how to purchase it are available online at: http://www.policypress.co.uk/display.asp?K=9781847421807|
|EDS NL consumerism Policy Press 1.pdf||Fulltext - Accepted Version||189.43 kB||Adobe PDF||View/Open|
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