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Appears in Collections:Faculty of Health Sciences and Sport Journal Articles
Peer Review Status: Refereed
Title: How patients’ feedback was used to redesign a head and neck service
Author(s): Taylor, Lesley
Tooman, Tricia
Wells, Mary
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Keywords: Experience-based co-design
follow up
head and neck cancer
patient-centred service
patient experience
service redesign
Issue Date: 9-Jul-2014
Date Deposited: 16-Mar-2015
Citation: Taylor L, Tooman T & Wells M (2014) How patients’ feedback was used to redesign a head and neck service. Cancer Nursing Practice, 13 (6), pp. 20-26.
Abstract: This article describes the findings of a modified experience-based co-design project to inform the redesign of head and neck cancer follow-up services in a cancer centre in Scotland. Patients who had completed treatment for the disease within the past three years, and their carers, were invited to attend a patient experience event in their area. Charts depicting ‘touchpoints' and ‘episodes of care', and facilitated group discussions, were used to elicit experiences and views of treatment and follow-up care. Findings revealed a range of unmet needs for information and support, as well as challenges experienced in the integration and organisation of services. The events have led to fundamental changes in the approach to follow-up care, enabling provision of a more patient-centred service.
DOI Link: 10.7748/cnp.13.6.20.e1093
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