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Appears in Collections:Management, Work and Organisation Journal Articles
Peer Review Status: Refereed
Title: Developing effective customer-supplier relationships: More than one way to skin a cat
Author(s): New, Steve
Burnes, Bernard
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Keywords: Customers
Supplier relations
Supply-chain management
United Kingdom
Issue Date: 1998
Date Deposited: 6-Jan-2015
Citation: New S & Burnes B (1998) Developing effective customer-supplier relationships: More than one way to skin a cat. International Journal of Quality and Reliability Management, 15 (4), pp. 377-388.
Abstract: The paper uses data from a questionnaire survey of UK firms to examine the ways in which benefits and costs are divided in buyer-supplier relationships. These results are analysed in the light of Burnes and New′s framework for considering supply chain improvement. The results indicate that some caution is required in the applicability of the notion of "win-win" in buyer-supplier collaborations. Conclusions are drawn for theory and practice.
DOI Link: 10.1108/02656719810196342
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