Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/21198
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dc.contributor.authorFitzgerald, Niamhen_UK
dc.contributor.authorHeywood, Susieen_UK
dc.contributor.authorBikker, Annemiekeen_UK
dc.contributor.authorMercer, Stewart Wen_UK
dc.date.accessioned2015-02-10T04:42:11Z-
dc.date.available2015-02-10T04:42:11Z-
dc.date.issued2014-10-27en_UK
dc.identifier.other6en_UK
dc.identifier.urihttp://hdl.handle.net/1893/21198-
dc.description.abstractBackground: The importance of empathic, person-centred care that is responsive to the individual patients' needs is increasingly visible in national and international healthcare policies but there is a need for practical tools to help healthcare practitioners. The CARE Approach is a new ‘generic' learning tool that aims to foster the achievement of empathic, person-centred communication in healthcare encounters. This study aimed to evaluate a pilot project which used the CARE Approach in peer facilitated groups in primary and community healthcare settings in Scotland. Methods: The CARE Approach was piloted in 5 sites (4 general practice and 1 community rehabilitation team) serving different areas and populations. Evaluation employed a mixed-methods approach, with questionnaires and semi-structured interviews with a purposive sample of participating facilitators and healthcare practitioners. Results: 131 practitioners took part in the CARE Approach pilot across the five sites. 84 participants (64.1%) completed a baseline questionnaire and 51 (38.9%) a post-pilot questionnaire. Semi-structured interviews were conducted with all facilitators and with a purposive sample of 23 participants from the sites. Overall the results indicate that the CARE Approach was perceived as useful and relevant to practice across different disciplines and settings. The flexibility of the CARE Approach materials facilitated its delivery and implementation across the sites. Healthcare professionals' self-perceived empathy at baseline and follow-up suggested a possible impact on daily practice. Conclusions: The CARE Approach appears to be useful to practitioners in primary and community care and can feasibly be delivered in peer facilitated learning groups. Further work is required to determine the utility of the approach when used in other ways and in other settings and to ascertain the effectiveness of the approach in the longer-term.en_UK
dc.language.isoenen_UK
dc.publisherBioMed Central Ltden_UK
dc.relationFitzgerald N, Heywood S, Bikker A & Mercer SW (2014) Enhancing empathy in healthcare: mixed-method evaluation of a pilot project implementing the CARE Approach in primary and community care settings in Scotland. Journal of Compassionate Healthcare, 1 (1), Art. No.: 6. https://doi.org/10.1186/s40639-014-0006-8en_UK
dc.rights© 2014 Fitzgerald et al.; licensee BioMed Central Ltd. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly credited. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.en_UK
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/en_UK
dc.subjectEmpathyen_UK
dc.subjectPrimary careen_UK
dc.subjectCommunication skillsen_UK
dc.titleEnhancing empathy in healthcare: mixed-method evaluation of a pilot project implementing the CARE Approach in primary and community care settings in Scotlanden_UK
dc.typeJournal Articleen_UK
dc.identifier.doi10.1186/s40639-014-0006-8en_UK
dc.citation.jtitleJournal of Compassionate Healthcareen_UK
dc.citation.issn2053-2393en_UK
dc.citation.volume1en_UK
dc.citation.issue1en_UK
dc.citation.publicationstatusPublisheden_UK
dc.citation.peerreviewedRefereeden_UK
dc.type.statusVoR - Version of Recorden_UK
dc.author.emailniamh.fitzgerald@stir.ac.uken_UK
dc.contributor.affiliationInstitute for Social Marketingen_UK
dc.contributor.affiliationRobert Gordon Universityen_UK
dc.contributor.affiliationUniversity of Glasgowen_UK
dc.contributor.affiliationUniversity of Glasgowen_UK
dc.identifier.wtid627746en_UK
dc.contributor.orcid0000-0002-3643-8165en_UK
dc.date.accepted2014-09-09en_UK
dcterms.dateAccepted2014-09-09en_UK
dc.date.filedepositdate2014-10-29en_UK
rioxxterms.apcnot requireden_UK
rioxxterms.typeJournal Article/Reviewen_UK
rioxxterms.versionVoRen_UK
local.rioxx.authorFitzgerald, Niamh|0000-0002-3643-8165en_UK
local.rioxx.authorHeywood, Susie|en_UK
local.rioxx.authorBikker, Annemieke|en_UK
local.rioxx.authorMercer, Stewart W|en_UK
local.rioxx.projectInternal Project|University of Stirling|https://isni.org/isni/0000000122484331en_UK
local.rioxx.freetoreaddate2014-10-29en_UK
local.rioxx.licencehttp://creativecommons.org/licenses/by/4.0/|2014-10-29|en_UK
local.rioxx.filenameJCHC 2014.pdfen_UK
local.rioxx.filecount1en_UK
local.rioxx.source2053-2393en_UK
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