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Appears in Collections:Faculty of Health Sciences and Sport Journal Articles
Peer Review Status: Refereed
Title: Beyond Zero Tolerance: a varied approach to workplace violence
Author(s): Paterson, Brodie
Leadbetter, David
Miller, Gail
Contact Email:
Keywords: community care
occupational exposure
occupational health
personnel management
public health service
public relations
United Kingdom
Community Health Services
Community-Institutional Relations
Great Britain
Organizational Culture
Public Health Practice
Staff Development
Issue Date: 11-Aug-2005
Citation: Paterson B, Leadbetter D & Miller G (2005) Beyond Zero Tolerance: a varied approach to workplace violence, British Journal of Nursing, 14 (15), pp. 810-815.
Abstract: Violence in the health- and social-care workplace remains unexplored, with a knowledge base which is often ambiguous or incomplete. However, the issue has attracted increasing attention over the last two decades as indicated by an expanding range of policy initiatives and growing research literature. Additionally, a proliferation of training programmes for healthcare staff has appeared. This paper will explore the reasons for an observed tendency for interventions to focus on training as the primary response, which suggests a misperception of the problem of violence as principally a function of interpersonal conflict. It argues that a radical cultural shift is needed, which recognises the organizational and societal roots of violence, and that adopts and applies the principles of a public health approach.
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