|Appears in Collections:||Faculty of Health Sciences and Sport Journal Articles|
|Peer Review Status:||Refereed|
|Title:||Compassion or speed, which is a more accurate indicator of healthcare quality in the emergency department from the patients’ perspective?|
quality of healthcare
|Citation:||Beattie M, Atherton I, McLennan B & Lauder W (2012) Compassion or speed, which is a more accurate indicator of healthcare quality in the emergency department from the patients’ perspective?. International Journal of Person Centered Medicine, 2 (4), pp. 647-655. http://ijpcm.org/index.php/IJPCM/article/view/306|
|Abstract:||Rationale, aims and objectives: Devising indicators to measure quality of care is challenging in Emergency Departments (ED). It is difficult to measure aspects of quality which are less amenable to measurement; hence waiting time has often been relied on. This study aimed to determine whether patients' perceptions of empathy are a measurable indicator of quality of care in comparison to waiting time within the ED. Method: A cross sectional survey of patients who attended an ED during a 10 day period was conducted to assess correlation between a measure of empathy (the CARE measure), waiting times and perception of care quality. Data other than waiting times were obtained using a questionnaire completed by patients immediately on completion of treatment. Waiting times were obtained from an existing database. Both waiting times and CARE scores were correlated with responses to a patient satisfaction question using Spearman's rho. Results: Of the 81 patients who participated the majority reported care to be good (21%) or very good (75%). Waiting times varied between 11 minutes and 5 hours 17 minutes. CARE scores ranged from 12 to 50 (mean 41.1). Analysis showed a statistically significant relationship (p less than 0.001) between ratings of patient satisfaction and CARE measure scores with a moderate correlation (Spearman's rho = 0.55), whereas no correlation was found between satisfaction and waiting time (Spearman's rho = -0.07, p=0.56). Conclusions: Length of time was not associated with patients' perceptions of care quality and hence would have been of limited value as a current measure of quality in the ED. Conversely, empathy was associated with care quality and thus should be considered as a means for assessing quality from the patients' perspective in the context of ED departments.|
|Rights:||Publisher allows this work to be made available in this repository. Published in International Journal of Person Centered Medicine, 2.4, pp.647-655, 2012 with the following policy:The authors retain all copyright on theirr article. Following submission, authors will retain the right to publish their paper in various media/circumstances.|
|f 243 Beattie v3.pdf||Fulltext - Published Version||180.53 kB||Adobe PDF||View/Open|
This item is protected by original copyright
Items in the Repository are protected by copyright, with all rights reserved, unless otherwise indicated.
If you believe that any material held in STORRE infringes copyright, please contact email@example.com providing details and we will remove the Work from public display in STORRE and investigate your claim.