Please use this identifier to cite or link to this item: http://hdl.handle.net/1893/10467
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dc.contributor.authorFarquharson, Barbara-
dc.contributor.authorJohnston, Marie-
dc.contributor.authorBugge, Carol-
dc.date.accessioned2014-09-14T17:37:46Z-
dc.date.available2014-09-14T17:37:46Z-
dc.date.issued2011-04-
dc.identifier.urihttp://hdl.handle.net/1893/10467-
dc.description.abstractBackground: How people present symptoms to health services may influence the care they subsequently receive. Leventhal's Commonsense Model of Self-Regulation (CS-SRM) posits that individuals develop cognitive illness representations elaborated around five main components (identity, timeline, cause, consequences, and cure/control), coherence, and emotional representations. Aim: To examine whether initial presentations to health services consist of the components of illness representation proposed by the CS-SRM. Design and setting: A CS-SRM-based content analysis of calls to the Scottish national telephone advice service, NHS 24. Method: A random sample of callers to NHS 24 was identified. A quota sample of 60 consented to participate. Their consultations were transcribed verbatim. Responses to an initial open question regarding the reason for calling were identified and divided into 'meaning units'. A coding schedule was developed using Leventhal's definitions of illness representations. Meaning units were coded independently by two researchers. Results: Fifty-nine eligible initial presentations contained between 1 and 13 coding units, (mean = 4). A total of 230 coding units were available for coding. Overall, 202 (88%) coding units were coded to at least one component of illness representation. All 59 (100%) participants made reference to identity, 26 (44%) to timeline, nine (15%) to cause, eight (14%) to consequences, 22 (37%) to cure/control, and 11 (19%) to the degree of coherence. Emotional representations were identified in six (10%) participants' presentations. Conclusion: Leventhal's CS-SRM accounts for a large proportion of initial presentations to health services. Most people offer identity plus at least one additional component of illness representation. It may be necessary for clinicians to prompt remaining components to obtain a comprehensive understanding of patients' representations of illness.en_UK
dc.language.isoen-
dc.publisherRoyal College of General Practitioners-
dc.relationFarquharson B, Johnston M & Bugge C (2011) How people present symptoms to health services: a theory-based content analysis, British Journal of General Practice, 61 (585), pp. 267-273.-
dc.rightsPublisher allows this work to be made available in this repository. Published by the Royal College of General Practitioners.-
dc.subjectconsultationen_UK
dc.subjectsymptomsen_UK
dc.subjecttelephone triageen_UK
dc.titleHow people present symptoms to health services: a theory-based content analysisen_UK
dc.typeJournal Articleen_UK
dc.identifier.doihttp://dx.doi.org/10.3399/bjgp11X567090-
dc.citation.jtitleBritish Journal of General Practice-
dc.citation.issn0960-1643-
dc.citation.volume61-
dc.citation.issue585-
dc.citation.spage267-
dc.citation.epage273-
dc.citation.publicationstatusPublished-
dc.citation.peerreviewedRefereed-
dc.type.statusPublisher version (final published refereed version)-
dc.author.emailbarbara.farquharson1@stir.ac.uk-
dc.contributor.affiliationNMAHP Research-
dc.contributor.affiliationUniversity of Aberdeen-
dc.contributor.affiliationHS Research - Stirling-
dc.identifier.isi000290197100011-
Appears in Collections:Faculty of Health Sciences and Sport Journal Articles

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